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Table 1 Basic demographic profiles of interviewees and patients recorded in appointment database, and their use of phone-call or online system to make appointment

From: Using diffusion of innovation theory to understand the factors impacting patient acceptance and use of consumer e-health innovations: a case study in a primary care clinic

  Usage of each type of appointment method by % (No.)of Interviewees Usage of each type of appointment method by % (No.) of Patients recorded in the database
Using phone-call/walk-in only Using online appointment service Using phone-call/walk-in only Using online appointment service
Age 18-29 86% (30) 14% (5) 91% (6402) 9% (631)
30-41 81% (26) 19% (6) 91.5% (5211) 8.5% (485)
42-53 89% (24) 11% (3) 95.5% (5003) 4.5% (234)
54-65 100% (18) 96% (3842) 4% (160)
Above 65 100% (13) 98.8% (3604) 1.2% (44)
Gender Male 90% (55) 10% (6) 95.3% (11195) 4.7% (557)
Female 87.5% (56) 12.5% (8) 92.8% (12867) 7.2% (997)
Education Primary/Secondary/TAFE 92% (99) 8% (9)
University 71% (12) 29% (5)
Work status Full time 83% (54) 17% (11)
Part time 100% (26)
Unemployed 91% (31) 9% (3)
Total 89% (111) 11% (14) 94% (24062) 6% (1554)