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Table 1 Basic demographic profiles of interviewees and patients recorded in appointment database, and their use of phone-call or online system to make appointment

From: Using diffusion of innovation theory to understand the factors impacting patient acceptance and use of consumer e-health innovations: a case study in a primary care clinic

 

Usage of each type of appointment method by % (No.)of Interviewees

Usage of each type of appointment method by % (No.) of Patients recorded in the database

Using phone-call/walk-in only

Using online appointment service

Using phone-call/walk-in only

Using online appointment service

Age

18-29

86% (30)

14% (5)

91% (6402)

9% (631)

30-41

81% (26)

19% (6)

91.5% (5211)

8.5% (485)

42-53

89% (24)

11% (3)

95.5% (5003)

4.5% (234)

54-65

100% (18)

−

96% (3842)

4% (160)

Above 65

100% (13)

−

98.8% (3604)

1.2% (44)

Gender

Male

90% (55)

10% (6)

95.3% (11195)

4.7% (557)

Female

87.5% (56)

12.5% (8)

92.8% (12867)

7.2% (997)

Education

Primary/Secondary/TAFE

92% (99)

8% (9)

−

−

University

71% (12)

29% (5)

−

−

Work status

Full time

83% (54)

17% (11)

−

−

Part time

100% (26)

−

−

−

Unemployed

91% (31)

9% (3)

−

−

Total

89% (111)

11% (14)

94% (24062)

6% (1554)