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Table 1 Patients’ satisfaction with pharmacist and pharmaceutical care intervention at baseline and follow-ups

From: A non-clinical randomised controlled trial to assess the impact of pharmaceutical care intervention on satisfaction level of newly diagnosed diabetes mellitus patients in a tertiary care teaching hospital in Nepal

Items

Groups

Control group n (%)

Test 1 group (PC group) n (%)

Test 2 group (PC + Diabetes kit group) n (%)

Scales

Baseline

3 month

6 month

9 month

12 month

Baseline

3 month

6 month

9 month

12 month

Baseline

3 month

6 month

9 month

12 month

Pharmacist attitude and behaviour

VD

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

SD

0

0

0

0

0

0

0

0

0

0

0

1 (1.9)

0

0

0

N

8 (14.8)

0

11 (22)

8 (16)

6 (12)

5 (9.3)

0

0

0

0

3 (5.6)

0

0

0

0

SS

37 (68.5)

36 (72)

31 (62)

31 (62)

34 (68)

38 (70.4)

8 (15.7)

7 (13.7)

5 (9.8)

13 (25.5)

40 (74.1)

9 (17.6)

8(15.7)

9 (17.6)

8 (15.7)

VS

9 (16.7)

14 (28)

8 (16)

11 (22)

10 (20)

11 (20.4)

43 (84.3)

44 (86.2)

46 (90.2)

38 (74.5)

11 (20.4)

41 (80.4)

43 (84.3)

42 (82.3)

43 (84.3)

Pharmacist’s professional relationship

VD

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

SD

0

0

0

0

0

0

0

0

0

0

0

1 (1.9)

0

0

0

N

8 (14.8)

33 (66)

39 (78)

41 (82)

41 (82)

17 (31.5)

15 (29.4)

18 (35.3)

16 (31.4)

7 (13.7)

14 (25.9)

22 (43.1)

24 (47.0)

21 (41.1)

8 (15.7)

SS

31 (57.4)

17 (34)

11 (22)

7 (14)

9 (18)

28 (51.9)

23 (45.1)

20 (39.2)

25 (49)

34 (66.7)

30 (55.6)

23 (45.1)

25 (49)

25 (49)

38 (74.5)

VS

15 (27.8)

0

0

2 (4)

0

9 (16.7)

13 (25.5)

13 (25.5)

10 (19.6)

10 (19.6)

10 (18.5)

5 (9.8)

2 (3.9)

5 (9.8)

5 (9.8)

Pharmacist’s concern about patients’ disease

VD

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

SD

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

N

24 (44.4)

11 (22)

15 (30)

10 (20)

14 (28)

15 (27.8)

4 (7.8)

4 (7.8)

2 (3.9)

0

11 (20.4)

1 (1.9)

2 (3.9)

0

1 (1.9)

SS

25 (46.3)

38 (76)

35 (70)

39 (78)

36 (72)

36 (66.7)

27 (52.9)

25 (49)

29 (56.9)

28 (54.9)

37 (68.5)

40 (78.4)

40 (78.4)

37 (72.5)

19 (37.2)

VS

5 (9.3)

1 (2)

0

1 (2)

0

3 (5.6)

20 (39.2)

22 (43.1)

20 (39.2)

23 (45.1)

6 (11.1)

10 (19.6)

9 (17.6)

14 (27.4)

31 (60.8)

Pharmacist’s courtesy and respect

VD

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

SD

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

N

0

3 (6)

6 (12)

7 (14)

7 (14)

3 (5.6)

0

0

0

0

1 (1.8)

0

0

0

0

SS

22 (40.7)

38 (76)

35 (70)

39 (78)

36 (72)

25 (46.3)

19 (37.2)

23 (45.1)

8 (15.7)

4 (7.8)

19 (35.2)

13 (25.5)

15 (29.4)

8 (15.7)

4 (7.8)

VS

32 (59.3)

9 (18)

9 (18)

4 (8)

7 (14)

26 (48.1)

32 (62.7)

28 (54.9)

43 (84.3)

47 (92.1)

34 (63.0)

38 (74.5)

36 (70.6)

43 (84.3)

47 (92.1)

Pharmacist’s communication ability

VD

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

SD

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

N

6 (11.1)

4 (8)

4 (8)

7 (14)

6 (12)

2 (3.7)

0

0

1 (1.9)

0

3 (5.6)

1 (1.9)

0

0

0

SS

43 (79.6)

44 (88)

46 (92)

43 (86)

34 (68)

41 (75.9)

33 (64.7)

35 (68.6)

28 (54.9)

30 (58.8)

48 (88.9)

39 (76.5)

43 (84.3)

40 (78.4)

34 (66.7)

VS

5 (9.3)

2 (4)

0

0

0

11 (20.4)

18 (35.3)

16 (31.4)

22 (43.1)

21 (41.2)

3 (5.6)

11 (21.6)

8 (15.7)

11 (21.6)

17 (33.3)

Pharmacist’s contribution/support

VD

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

SD

6 (11.1)

0

0

0

0

2 (3.7)

0

0

0

0

19 (35.2)

0

0

0

0

N

42 (77.8)

15 (30)

22 (44)

28 (56)

32 (64)

47 (87.0)

5 (9.8)

2 (3.9)

4 (7.8)

3 (5.9)

27 (50)

2 (3.9)

2 (3.9)

1 (1.9)

0

SS

6 (11.1)

35 (70)

27 (54)

22 (44)

18 (36)

5 (9.3)

30 (58.8)

34 (66.7)

31 (60.8)

32 (62.7)

8 (14.8)

42 (82.3)

40 (78.4)

40 (78.4)

30 (58.8)

VS

0

0

1 (2)

0

0

0

16 (31.4)

15 (29.4)

16 (31.4)

16 (31.4)

0

7 (13.7)

9 (17.6)

10 (19.6)

21 (41.2)

Pharmacist’s ability to answer the queries

VD

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

SD

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

N

39 (72.2)

19 (38)

9 (18)

16 (32)

12 (24)

28 (51.9)

3 (5.9)

1 (1.9)

0

0

30 (55.6)

2 (3.9)

1 (1.9)

0

0

SS

15 (27.8)

31 (62)

41 (82)

34 (68)

36 (72)

26 (48.1)

29 (56.8)

31 (60.8)

30 (58.8)

27 (52.9)

24 (44.4)

36 (70.6)

37 (72.5)

36 (70.6)

29 (56.8)

VS

0

0

0

0

2 (4)

0

19 (37.2)

19 (37.2)

21 (41.1)

24 (47.0)

0

13 (25.5)

13 (25.5)

15 (29.4)

22 (43.1)

Amount of time spent by pharmacist

VD

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

SD

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

N

36 (66.7)

22 (44)

8 (16)

9 (18)

10 (20)

34 (63.0)

1 (1.9)

0

0

0

43 (79.6)

1 (1.9)

2 (3.9)

0

0

SS

18 (33.3)

28 (56)

40 (80)

37 (74)

33 (66)

20 (37.0)

25 (49)

21 (41.1)

20 (39.2)

16 (31.4)

11 (20.4)

34 (66.7)

35 (68.6)

33 (64.7)

19 (37.2)

VS

0

0

2 (4)

4 (8)

7 (14)

0

25 (49)

30 (58.8)

31 (60.8)

35 (68.6)

0

16 (31.4)

14 (27.4)

18 (35.3)

32 (62.7)

Effectiveness of diabetic kit in diabetes awareness

VD

27 (50)

36 (72)

35 (70)

35 (70)

37 (74)

39 (72.2)

30 (58.8)

28 (54.9)

26 (51)

25 (49))

45 (83.3)

0

0

0

0

SD

18 (33.3)

14 (28)

11 (22)

10 (20)

11 (22)

8 (14.8)

15 (29.4)

13 (25.5)

12 (23.5)

10 (19.6)

5 (9.3)

0

0

0

0

N

9 (16.7)

0

4 (8)

5 (10)

2 (4)

7 (13.0)

6 (11.8)

10 (19.6)

13 (25.5)

16 (31.4)

4 (7.4)

0

0

0

0

SS

0

0

0

0

0

0

0

0

0

0

0

21 (41.2)

20 (39.2)

15 (29.4)

11 (21.6)

VS

0

0

0

0

0

0

0

0

0

0

0

30 (58.8)

31 (60.8)

36 (70.6)

40 (78.4)

Effectiveness of diabetes complication chart

VD

35 (64.8)

30 (60)

24 (48)

19 (38)

27 (54)

42 (77.8)

0

0

0

0

44 (81.5)

0

0

0

0

SD

14 (25.9)

17 (34)

13 (26)

20 (40)

18 (36)

6 (11.1)

0

0

0

0

6 (11.1)

0

0

0

0

N

5 (9.3)

3 (6)

13 (26)

11 (22)

5 (10)

6 (11.1)

0

0

0

0

4 (7.4)

0

0

0

0

SS

0

0

0

0

0

0

20 (39.2)

16 (31.4)

15 (29.4)

12 (23.5)

0

18 (35.3)

9 (17.6)

12 (23.5)

4 (7.8)

VS

0

0

0

0

0

0

31 (60.8)

35 (68.6)

36 (70.6)

39 (76.4)

0

33 (64.7)

42 (82.4)

39 (76.5)

47 (92.2)

Effectiveness of diabetes information booklet

VD

51 (94.4)

27 (54)

22 (44)

20 (40)

28 (56)

51 (94.4)

0

0

0

0

50 (92.6)

0

0

0

0

SD

3 (5.6)

9 (18)

15 (30)

13 (26)

18 (36)

2 (3.7)

0

0

0

0

3 (5.6)

0

0

0

0

N

0

13 (26)

13 (26)

17 (34)

4 (8)

1 (1.8)

1 (1.9)

1 (1.9)

1 (1.9)

1 (1.9)

1 (1.8)

1 (1.9)

0

0

0

SS

0

1 (2)

0

0

0

0

28 (54.9)

24 (47.1)

26 (51)

24 (47.1)

0

18 (35.3)

16 (31.4)

22 (43.1)

17 (33.3)

VS

0

0

0

0

0

0

22 (43.1)

26 (51)

24 (47.1)

26 (51)

0

32 (62.7)

35 (68.6)

29 (56.9)

34 (66.7)

Effectiveness of diabetic food chart

VD

45 (83.3)

3 (6)

3 (6)

2 (4)

3 (6)

41 (75.9)

0

0

0

0

43 (79.6)

0

0

0

0

SD

3 (5.6)

5 (10)

4 (8)

6 (12)

9 (18)

7 (13)

0

0

0

0

0

0

0

0

0

N

4 (7.4)

15 (30)

26 (52)

26 (52)

27 (54)

6 (11.1)

0

0

0

0

7 (13)

0

0

0

0

SS

2 (3.7)

27 (54)

17 (34)

16 (32)

11 (22)

0

2 (3.9)

3 (5.9)

1 (1.9)

1 (1.9)

4 (7.4)

3 (5.9)

3 (5.9)

5 (9.8)

1 (1.9)

VS

0

0

0

0

0

0

49 (96.1)

48 (94.1)

50 (98)

50 (98)

0

48 (94.1)

48 (94.1)

46 (90.2)

50 (98)

Effectiveness of overall counselling and education programme

VD

39 (72.2)

29 (58)

28 (56)

30 (60)

24 (48)

34 (63.0)

0

0

0

0

33 (61.1)

0

0

0

0

SD

14 (25.9)

16 (32)

19 (38)

15 (30)

22 (44)

14 (25.9)

0

0

0

0

13 (24.1)

0

0

0

0

N

1 (1.8)

5 (10)

3 (6)

5 (10)

4 (8)

6 (11.1)

6 (11.8)

3 (5.9)

4 (7.8)

3 (5.9)

8 (14.8)

7 (13.7)

8 (15.7)

5 (9.8)

3 (5.9)

SS

0

0

0

0

0

0

29 (56.8)

32 (62.7)

37 (72.5)

36 (70.6)

0

33 (64.7)

33 (64.7)

35 (68.6)

31 (60.8)

VS

0

0

0

0

0

0

16 (31.4)

16 (31.4)

10 (19.6)

12 (23.5)

0

11 (21.6)

10 (19.6)

11 (21.6)

17 (33.3)

Medication used for diabetes treatment

VD

2 (3.7)

0

0

0

0

11 (20.4)

0

0

0

0

10 (18.5)

0

0

0

0

SD

5 (9.3)

0

0

4 (8)

6 (12)

7 (13.0)

0

0

0

0

8 (14.8)

0

0

0

0

N

47 (87.0)

11 (22)

22 (44)

23 (46)

30 (60)

36 (66.7)

20 (39.2)

14 (27.4)

12 (23.5)

10 (19.6)

32 (59.3)

21 (41.2)

18 (35.3)

9 (17.6)

6 (11.8)

SS

0

38 (76)

26 (52)

23 (46)

14 (28)

0

3 (5.9)

4 (7.8)

3 (5.9)

3 (5.9)

4 (7.4)

14 (27.4)

8 (15.7)

4 (7.8)

1 (1.9)

VS

0

1 (2)

2 (4)

0

0

0

28 (54.9)

33 (64.7)

36 (70.6)

38 (74.5)

0

16 (31.4)

25 (49)

38 (74.5)

44 (86.2)

Counselling related to medicines use

VD

8 (14.8)

0

0

0

0

7 (13.0)

0

0

0

0

13 (24.1)

0

0

0

0

SD

17 (31.5)

0

6 (12)

10 (20)

1 (2)

11 (20.4)

0

0

0

0

11 (20.4)

0

0

0

0

N

28 (51.9)

15 (30)

19 (38)

12 (24)

13 (26)

30 (55.6)

20 (39.2)

14 (27.4)

12 (23.5)

10 (19.6)

25 (46.3)

21 (41.2)

18 (35.3)

9 (17.6)

6 (11.8)

SS

1 (1.8)

33 (66)

21 (42)

23 (46)

35 (70)

6 (11.1)

4 (7.8)

2 (3.9)

3 (5.9)

1 (1.9)

5 (9.3)

6 (11.8)

7 (13.7)

5 (9.8)

1 (1.9)

VS

0

2 (4)

4 (8)

5 (10)

1 (2)

0

27 (52.9)

35 (68.6)

36 (70.6)

40 (78.4)

0

24 (47)

26 (50.9)

37 (72.5)

44 (86.2)

Information about side effects of medicines

VD

8 (14.8)

6 (12)

8 (16)

6 (12)

0

10 (18.5)

0

0

0

0

17 (31.5)

1 (1.9)

0

0

0

SD

25 (46.3)

24 (48)

29 (58)

28 (56)

25 (50)

22 (40.7)

2 (3.9)

2 (3.9)

3 (5.9)

0

23 (42.6)

5 (9.8)

2 (3.9)

2 (3.9)

2 (3.9)

N

21 (38.9)

20 (40)

12 (24)

16 (32)

25 (50)

18 (33.3)

32 (62.7)

19 (37.2)

18 (35.3)

15 (29.4)

9 (16.7)

19 (37.2)

17 (33.3)

18 (35.3)

15 (29.4)

SS

0

0

1 (2)

0

0

4 (7.4)

17 (33.3)

29 (56.8)

30 (58.8)

35 (68.6)

5 (9.3)

26 (50.9)

32 (62.7)

31 (60.8)

32 (62.7)

VS

0

0

0

0

0

0

0

1 (1.9)

0

1 (1.9)

0

0

0

0

2 (3.9)

  1. VD = very dissatisfied, SD = slightly dissatisfied, N = neutral, SS = slightly satisfied, VS = very satisfied.