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Table 1 Patients’ satisfaction with pharmacist and pharmaceutical care intervention at baseline and follow-ups

From: A non-clinical randomised controlled trial to assess the impact of pharmaceutical care intervention on satisfaction level of newly diagnosed diabetes mellitus patients in a tertiary care teaching hospital in Nepal

Items Groups Control group n (%) Test 1 group (PC group) n (%) Test 2 group (PC + Diabetes kit group) n (%)
Scales Baseline 3 month 6 month 9 month 12 month Baseline 3 month 6 month 9 month 12 month Baseline 3 month 6 month 9 month 12 month
Pharmacist attitude and behaviour VD 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
SD 0 0 0 0 0 0 0 0 0 0 0 1 (1.9) 0 0 0
N 8 (14.8) 0 11 (22) 8 (16) 6 (12) 5 (9.3) 0 0 0 0 3 (5.6) 0 0 0 0
SS 37 (68.5) 36 (72) 31 (62) 31 (62) 34 (68) 38 (70.4) 8 (15.7) 7 (13.7) 5 (9.8) 13 (25.5) 40 (74.1) 9 (17.6) 8(15.7) 9 (17.6) 8 (15.7)
VS 9 (16.7) 14 (28) 8 (16) 11 (22) 10 (20) 11 (20.4) 43 (84.3) 44 (86.2) 46 (90.2) 38 (74.5) 11 (20.4) 41 (80.4) 43 (84.3) 42 (82.3) 43 (84.3)
Pharmacist’s professional relationship VD 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
SD 0 0 0 0 0 0 0 0 0 0 0 1 (1.9) 0 0 0
N 8 (14.8) 33 (66) 39 (78) 41 (82) 41 (82) 17 (31.5) 15 (29.4) 18 (35.3) 16 (31.4) 7 (13.7) 14 (25.9) 22 (43.1) 24 (47.0) 21 (41.1) 8 (15.7)
SS 31 (57.4) 17 (34) 11 (22) 7 (14) 9 (18) 28 (51.9) 23 (45.1) 20 (39.2) 25 (49) 34 (66.7) 30 (55.6) 23 (45.1) 25 (49) 25 (49) 38 (74.5)
VS 15 (27.8) 0 0 2 (4) 0 9 (16.7) 13 (25.5) 13 (25.5) 10 (19.6) 10 (19.6) 10 (18.5) 5 (9.8) 2 (3.9) 5 (9.8) 5 (9.8)
Pharmacist’s concern about patients’ disease VD 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
SD 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
N 24 (44.4) 11 (22) 15 (30) 10 (20) 14 (28) 15 (27.8) 4 (7.8) 4 (7.8) 2 (3.9) 0 11 (20.4) 1 (1.9) 2 (3.9) 0 1 (1.9)
SS 25 (46.3) 38 (76) 35 (70) 39 (78) 36 (72) 36 (66.7) 27 (52.9) 25 (49) 29 (56.9) 28 (54.9) 37 (68.5) 40 (78.4) 40 (78.4) 37 (72.5) 19 (37.2)
VS 5 (9.3) 1 (2) 0 1 (2) 0 3 (5.6) 20 (39.2) 22 (43.1) 20 (39.2) 23 (45.1) 6 (11.1) 10 (19.6) 9 (17.6) 14 (27.4) 31 (60.8)
Pharmacist’s courtesy and respect VD 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
SD 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
N 0 3 (6) 6 (12) 7 (14) 7 (14) 3 (5.6) 0 0 0 0 1 (1.8) 0 0 0 0
SS 22 (40.7) 38 (76) 35 (70) 39 (78) 36 (72) 25 (46.3) 19 (37.2) 23 (45.1) 8 (15.7) 4 (7.8) 19 (35.2) 13 (25.5) 15 (29.4) 8 (15.7) 4 (7.8)
VS 32 (59.3) 9 (18) 9 (18) 4 (8) 7 (14) 26 (48.1) 32 (62.7) 28 (54.9) 43 (84.3) 47 (92.1) 34 (63.0) 38 (74.5) 36 (70.6) 43 (84.3) 47 (92.1)
Pharmacist’s communication ability VD 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
SD 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
N 6 (11.1) 4 (8) 4 (8) 7 (14) 6 (12) 2 (3.7) 0 0 1 (1.9) 0 3 (5.6) 1 (1.9) 0 0 0
SS 43 (79.6) 44 (88) 46 (92) 43 (86) 34 (68) 41 (75.9) 33 (64.7) 35 (68.6) 28 (54.9) 30 (58.8) 48 (88.9) 39 (76.5) 43 (84.3) 40 (78.4) 34 (66.7)
VS 5 (9.3) 2 (4) 0 0 0 11 (20.4) 18 (35.3) 16 (31.4) 22 (43.1) 21 (41.2) 3 (5.6) 11 (21.6) 8 (15.7) 11 (21.6) 17 (33.3)
Pharmacist’s contribution/support VD 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
SD 6 (11.1) 0 0 0 0 2 (3.7) 0 0 0 0 19 (35.2) 0 0 0 0
N 42 (77.8) 15 (30) 22 (44) 28 (56) 32 (64) 47 (87.0) 5 (9.8) 2 (3.9) 4 (7.8) 3 (5.9) 27 (50) 2 (3.9) 2 (3.9) 1 (1.9) 0
SS 6 (11.1) 35 (70) 27 (54) 22 (44) 18 (36) 5 (9.3) 30 (58.8) 34 (66.7) 31 (60.8) 32 (62.7) 8 (14.8) 42 (82.3) 40 (78.4) 40 (78.4) 30 (58.8)
VS 0 0 1 (2) 0 0 0 16 (31.4) 15 (29.4) 16 (31.4) 16 (31.4) 0 7 (13.7) 9 (17.6) 10 (19.6) 21 (41.2)
Pharmacist’s ability to answer the queries VD 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
SD 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
N 39 (72.2) 19 (38) 9 (18) 16 (32) 12 (24) 28 (51.9) 3 (5.9) 1 (1.9) 0 0 30 (55.6) 2 (3.9) 1 (1.9) 0 0
SS 15 (27.8) 31 (62) 41 (82) 34 (68) 36 (72) 26 (48.1) 29 (56.8) 31 (60.8) 30 (58.8) 27 (52.9) 24 (44.4) 36 (70.6) 37 (72.5) 36 (70.6) 29 (56.8)
VS 0 0 0 0 2 (4) 0 19 (37.2) 19 (37.2) 21 (41.1) 24 (47.0) 0 13 (25.5) 13 (25.5) 15 (29.4) 22 (43.1)
Amount of time spent by pharmacist VD 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
SD 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
N 36 (66.7) 22 (44) 8 (16) 9 (18) 10 (20) 34 (63.0) 1 (1.9) 0 0 0 43 (79.6) 1 (1.9) 2 (3.9) 0 0
SS 18 (33.3) 28 (56) 40 (80) 37 (74) 33 (66) 20 (37.0) 25 (49) 21 (41.1) 20 (39.2) 16 (31.4) 11 (20.4) 34 (66.7) 35 (68.6) 33 (64.7) 19 (37.2)
VS 0 0 2 (4) 4 (8) 7 (14) 0 25 (49) 30 (58.8) 31 (60.8) 35 (68.6) 0 16 (31.4) 14 (27.4) 18 (35.3) 32 (62.7)
Effectiveness of diabetic kit in diabetes awareness VD 27 (50) 36 (72) 35 (70) 35 (70) 37 (74) 39 (72.2) 30 (58.8) 28 (54.9) 26 (51) 25 (49)) 45 (83.3) 0 0 0 0
SD 18 (33.3) 14 (28) 11 (22) 10 (20) 11 (22) 8 (14.8) 15 (29.4) 13 (25.5) 12 (23.5) 10 (19.6) 5 (9.3) 0 0 0 0
N 9 (16.7) 0 4 (8) 5 (10) 2 (4) 7 (13.0) 6 (11.8) 10 (19.6) 13 (25.5) 16 (31.4) 4 (7.4) 0 0 0 0
SS 0 0 0 0 0 0 0 0 0 0 0 21 (41.2) 20 (39.2) 15 (29.4) 11 (21.6)
VS 0 0 0 0 0 0 0 0 0 0 0 30 (58.8) 31 (60.8) 36 (70.6) 40 (78.4)
Effectiveness of diabetes complication chart VD 35 (64.8) 30 (60) 24 (48) 19 (38) 27 (54) 42 (77.8) 0 0 0 0 44 (81.5) 0 0 0 0
SD 14 (25.9) 17 (34) 13 (26) 20 (40) 18 (36) 6 (11.1) 0 0 0 0 6 (11.1) 0 0 0 0
N 5 (9.3) 3 (6) 13 (26) 11 (22) 5 (10) 6 (11.1) 0 0 0 0 4 (7.4) 0 0 0 0
SS 0 0 0 0 0 0 20 (39.2) 16 (31.4) 15 (29.4) 12 (23.5) 0 18 (35.3) 9 (17.6) 12 (23.5) 4 (7.8)
VS 0 0 0 0 0 0 31 (60.8) 35 (68.6) 36 (70.6) 39 (76.4) 0 33 (64.7) 42 (82.4) 39 (76.5) 47 (92.2)
Effectiveness of diabetes information booklet VD 51 (94.4) 27 (54) 22 (44) 20 (40) 28 (56) 51 (94.4) 0 0 0 0 50 (92.6) 0 0 0 0
SD 3 (5.6) 9 (18) 15 (30) 13 (26) 18 (36) 2 (3.7) 0 0 0 0 3 (5.6) 0 0 0 0
N 0 13 (26) 13 (26) 17 (34) 4 (8) 1 (1.8) 1 (1.9) 1 (1.9) 1 (1.9) 1 (1.9) 1 (1.8) 1 (1.9) 0 0 0
SS 0 1 (2) 0 0 0 0 28 (54.9) 24 (47.1) 26 (51) 24 (47.1) 0 18 (35.3) 16 (31.4) 22 (43.1) 17 (33.3)
VS 0 0 0 0 0 0 22 (43.1) 26 (51) 24 (47.1) 26 (51) 0 32 (62.7) 35 (68.6) 29 (56.9) 34 (66.7)
Effectiveness of diabetic food chart VD 45 (83.3) 3 (6) 3 (6) 2 (4) 3 (6) 41 (75.9) 0 0 0 0 43 (79.6) 0 0 0 0
SD 3 (5.6) 5 (10) 4 (8) 6 (12) 9 (18) 7 (13) 0 0 0 0 0 0 0 0 0
N 4 (7.4) 15 (30) 26 (52) 26 (52) 27 (54) 6 (11.1) 0 0 0 0 7 (13) 0 0 0 0
SS 2 (3.7) 27 (54) 17 (34) 16 (32) 11 (22) 0 2 (3.9) 3 (5.9) 1 (1.9) 1 (1.9) 4 (7.4) 3 (5.9) 3 (5.9) 5 (9.8) 1 (1.9)
VS 0 0 0 0 0 0 49 (96.1) 48 (94.1) 50 (98) 50 (98) 0 48 (94.1) 48 (94.1) 46 (90.2) 50 (98)
Effectiveness of overall counselling and education programme VD 39 (72.2) 29 (58) 28 (56) 30 (60) 24 (48) 34 (63.0) 0 0 0 0 33 (61.1) 0 0 0 0
SD 14 (25.9) 16 (32) 19 (38) 15 (30) 22 (44) 14 (25.9) 0 0 0 0 13 (24.1) 0 0 0 0
N 1 (1.8) 5 (10) 3 (6) 5 (10) 4 (8) 6 (11.1) 6 (11.8) 3 (5.9) 4 (7.8) 3 (5.9) 8 (14.8) 7 (13.7) 8 (15.7) 5 (9.8) 3 (5.9)
SS 0 0 0 0 0 0 29 (56.8) 32 (62.7) 37 (72.5) 36 (70.6) 0 33 (64.7) 33 (64.7) 35 (68.6) 31 (60.8)
VS 0 0 0 0 0 0 16 (31.4) 16 (31.4) 10 (19.6) 12 (23.5) 0 11 (21.6) 10 (19.6) 11 (21.6) 17 (33.3)
Medication used for diabetes treatment VD 2 (3.7) 0 0 0 0 11 (20.4) 0 0 0 0 10 (18.5) 0 0 0 0
SD 5 (9.3) 0 0 4 (8) 6 (12) 7 (13.0) 0 0 0 0 8 (14.8) 0 0 0 0
N 47 (87.0) 11 (22) 22 (44) 23 (46) 30 (60) 36 (66.7) 20 (39.2) 14 (27.4) 12 (23.5) 10 (19.6) 32 (59.3) 21 (41.2) 18 (35.3) 9 (17.6) 6 (11.8)
SS 0 38 (76) 26 (52) 23 (46) 14 (28) 0 3 (5.9) 4 (7.8) 3 (5.9) 3 (5.9) 4 (7.4) 14 (27.4) 8 (15.7) 4 (7.8) 1 (1.9)
VS 0 1 (2) 2 (4) 0 0 0 28 (54.9) 33 (64.7) 36 (70.6) 38 (74.5) 0 16 (31.4) 25 (49) 38 (74.5) 44 (86.2)
Counselling related to medicines use VD 8 (14.8) 0 0 0 0 7 (13.0) 0 0 0 0 13 (24.1) 0 0 0 0
SD 17 (31.5) 0 6 (12) 10 (20) 1 (2) 11 (20.4) 0 0 0 0 11 (20.4) 0 0 0 0
N 28 (51.9) 15 (30) 19 (38) 12 (24) 13 (26) 30 (55.6) 20 (39.2) 14 (27.4) 12 (23.5) 10 (19.6) 25 (46.3) 21 (41.2) 18 (35.3) 9 (17.6) 6 (11.8)
SS 1 (1.8) 33 (66) 21 (42) 23 (46) 35 (70) 6 (11.1) 4 (7.8) 2 (3.9) 3 (5.9) 1 (1.9) 5 (9.3) 6 (11.8) 7 (13.7) 5 (9.8) 1 (1.9)
VS 0 2 (4) 4 (8) 5 (10) 1 (2) 0 27 (52.9) 35 (68.6) 36 (70.6) 40 (78.4) 0 24 (47) 26 (50.9) 37 (72.5) 44 (86.2)
Information about side effects of medicines VD 8 (14.8) 6 (12) 8 (16) 6 (12) 0 10 (18.5) 0 0 0 0 17 (31.5) 1 (1.9) 0 0 0
SD 25 (46.3) 24 (48) 29 (58) 28 (56) 25 (50) 22 (40.7) 2 (3.9) 2 (3.9) 3 (5.9) 0 23 (42.6) 5 (9.8) 2 (3.9) 2 (3.9) 2 (3.9)
N 21 (38.9) 20 (40) 12 (24) 16 (32) 25 (50) 18 (33.3) 32 (62.7) 19 (37.2) 18 (35.3) 15 (29.4) 9 (16.7) 19 (37.2) 17 (33.3) 18 (35.3) 15 (29.4)
SS 0 0 1 (2) 0 0 4 (7.4) 17 (33.3) 29 (56.8) 30 (58.8) 35 (68.6) 5 (9.3) 26 (50.9) 32 (62.7) 31 (60.8) 32 (62.7)
VS 0 0 0 0 0 0 0 1 (1.9) 0 1 (1.9) 0 0 0 0 2 (3.9)
  1. VD = very dissatisfied, SD = slightly dissatisfied, N = neutral, SS = slightly satisfied, VS = very satisfied.