Table 3 Comparison of the reasons the calls were placed and residents’ responses at night in patients with different clinical codes

Demographics

Age (yr)

68.5 ± 15.5

72.6 ± 12.8

76.4 ± 14.2

<0.001^a

Male

51.7%

69.5%

52.0%

0.005^b

Classification of call reason

<0.001^b

Abnormal vital sign

160 (36.2)

59 (62.1)

200 (67.1)

Original symptom/problem

47 (10.6)

13 (13.7)

23 (7.7)

New-onset symptom/problem

109 (24.7)

4 (4.2)

23 (7.7)

Need for physician’s evaluation, Prescription, or procedure

109 (24.7)

16 (16.8)

43 (14.4)

Need for explanation or communication

8 (1.8)

2 (2.1)

7 (2.3)

Others

9 (2.0)

1 (1.1)

2 (0.7)

Resident’s response (n = 670)

(n = 346)

(n = 85)

(n = 228)

<0.001^b

Immediate visit within 15 minutes

82 (23.7)

30 (35.3)

74 (32.5)

Telephone order with delayed visit

35 (10.1)

13 (15.3)

54 (23.7)

Telephone order without visit

229 (66.2)

42 (49.4)

100 (43.9)

Nurses’ satisfaction score

(n =434)

(n =92)

(n =293)

0.147^b

1

195 (44.9)

51 (55.4)

136 (46.4)

2

167 (38.5)

33 (35.9)

101 (34.5)

3

66 (15.2)

6 (6.5)

51(17.4)

4

4 (0.9)

0 (0)

3 (1.0)

5

2 (0.5)

2 (2.2)

2 (0.7)