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Table 6 Intra-item correlation matrix (95% confidence intervals)

From: A short generic patient experience questionnaire: howRwedevelopment and validation

  Listen and explain See me promptly Well organised
Treat me kindly 0.71 (0.67, 0.74) 0.39 (0.33, 0.44) 0.51 (0.46, 0.56)
Listen and explain   0.47 (0.42, 0.52) 0.56 (0.51, 0.60)
See me promptly    0.70 (0.66, 0.73)