Assessment of personality features
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"A very nice doctor" (+ve)
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"He is arrogant" (-ve)
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Assessment of competences
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"She is a good doctor, her diagnoses are correct" (+ve)
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"She often prescribes drugs which are ineffective" (-ve)
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Assessment of doctor-patient interactions
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"Doctor talks to me and explains much to me" (+ve)
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"She did not ask me exactly what hurts" (-ve)
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Contextual factors
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"Fantastic equipment" (+ve)
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"I come in, nobody's there, and yet I had to wait 15 minutes" (-ve)
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General assessment
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"Everything is always all right" (+ve)
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"It was awful" (-ve)
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