Element | Sub-elements | Providers % | Users % |
---|---|---|---|
Dignity1 | Treated with respect | 100 | 99 |
 | Patients encouraged to discuss concerns freely | 98 | 97 |
 | Patients encouraged to ask question about the disease (prevention treatment and care) | 97 | 91 |
 | Patients privacy during testing and counselling | 100 | 95 |
 | Patients privacy during counselling |  | 86 |
Autonomy1 | Patients provided with information on prevention and care of HIV | 100 | 95 |
 | Patients consent sought before testing | 100 | 99 |
 | Patient Counselled |  | 98 |
Confidentiality1 | Confidentiality observed during consultations | 100 | 98 |
 | Confidentiality of information observed | 100 | - |
 | Confidentiality of medical records | 100 | - |
Choice of care1 provider | Choice between health care providers at VCT | 50 | 29 |
 | Choice between VCT | 64 | 64 |
Quality of basic amenities2 | Cleanliness of VCT | 97 | 96 |
 | Furniture availability | 89 | 81 |
 | Maintenance | 95 | 93 |
 | Access to clean water | 94 | - |
 | Cleanliness of toilets | 91 | - |
 | Testing Kit | 100 | - |
Prompt attention3 | Waiting times | 83 | 76 |