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Table 3 Proportions reporting good performance* of the responsiveness sub-elements at VCT

From: A critical assessment of the WHO responsiveness tool: lessons from voluntary HIV testing and counselling services in Kenya

Element Sub-elements Providers % Users %
Dignity1 Treated with respect 100 99
  Patients encouraged to discuss concerns freely 98 97
  Patients encouraged to ask question about the disease (prevention treatment and care) 97 91
  Patients privacy during testing and counselling 100 95
  Patients privacy during counselling   86
Autonomy1 Patients provided with information on prevention and care of HIV 100 95
  Patients consent sought before testing 100 99
  Patient Counselled   98
Confidentiality1 Confidentiality observed during consultations 100 98
  Confidentiality of information observed 100 -
  Confidentiality of medical records 100 -
Choice of care1 provider Choice between health care providers at VCT 50 29
  Choice between VCT 64 64
Quality of basic amenities2 Cleanliness of VCT 97 96
  Furniture availability 89 81
  Maintenance 95 93
  Access to clean water 94 -
  Cleanliness of toilets 91 -
  Testing Kit 100 -
Prompt attention3 Waiting times 83 76
  1. *Good performance: cut-off point in dichotomizing ratings on 1always and, usually, 2very good and good and 330 minutes or less.