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Table 4 Comparison of results of patient surveys.

From: Quality management: reduction of waiting time and efficiency enhancement in an ENT-university outpatients' department

Questions concerning:

Overall assessment

survey

2 years before implementation

(n = 136 patients)

Overall assessment

survey

6 months after implementation

(n = 126 patients)

subjective perception of waiting time

3.1

2.5

the overall impression

2.6

2.1

wish for future appointments

yes: 75%

yes: 95%

  1. Subjective degrees (from 1 = very good to 5 = unsatisfactory) to be assigned by the patients.
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BMC Health Services Research

ISSN: 1472-6963

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