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Table 2 Patient satisfaction with CTCA operations and services

From: Distribution and determinants of patient satisfaction in oncology with a focus on health related quality of life

Item VD SD N SS VS
  N % N % N % N % N %
Considering everything, how would you rate your overall experience with CTCA? 7 1.3 2 0.4 2 0.4 35 6.5 481 89.4
How satisfied were you with the convenience of your transportation arrangements? 1 0.2 7 1.3 26 4.8 43 8.0 415 77.1
How satisfied were you with the scheduling of your first visit to CTCA? 8 1.5 4 0.7 8 1.5 42 7.8 475 88.5
How satisfied were you with the speed of the registration process? 3 0.6 3 0.6 8 1.5 40 7.4 483 89.8
How satisfied were you with the amount of time you had to wait for appointments? 5 0.9 16 3.0 24 4.5 13 24.5 355 67.0
  1. VD = Very Dissatisfied
  2. SD = Somewhat Dissatisfied
  3. N = Neutral
  4. SS = Somewhat Satisfied
  5. VS = Very Satisfied