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Table 2 Comparison of the characteristics of respondents and non-respondents

From: An evaluation of the appropriateness of advice and healthcare contacts made following calls to NHS Direct Wales

   Survey 1   Survey 2  
   Respondents Non-Respondents p Respondents Non-Respondents p
NHSDW Call Type        
Direct calls: Triage 572 (60.4) 580 (61.2) 0.37 311 (54.7) 372 (58.6) 0.16
  General information 267 (28.2) 248 (26.2)   216 (38.0) 206 (32.4)  
Indirect calls: GP out of hours 103 (10.9) 114 (12.0)   25 (4.4) 26 (4.1)  
  A&E/Ambulance 5 (0.5) 5 (0.5)   3 (0.5) 8 (1.3)  
  Dental helpline 0 (0.0) 0 (0.0)   14 (2.4) 23 (3.6)  
  Missing/Misdirected 3 0 (0.0)   0 (0.0) 0 (0.0)  
  Total 950* (100.0) 947 (100.0)   569 (100.0) 635 (100.0)  
NHSDW Dispositions        
  999/A&E 75 (7.9) 91 (9.6) 0.54 54 (9.5) 58 (9.1) 0.68
  Emergency GP 237 (24.9) 231 (24.4)   91 (16.0) 96 (15.1)  
  GP 208 (21.9) 177 (18.7)   94 (16.5) 107 (16.9)  
  Dentist 15 (1.6) 20 (2.1)   28 (4.9) 51 (8.0)  
  Other 13 (1.4) 31 (3.3)   16 (2.8) 22 (3.5)  
  Pharmacist 7 (0.7) 3 (0.3)   6 (1.1) 6 (0.9)  
  Dentist information 0 (0.0) 0 (0.0)   117 (20.6) 128 (20.2)  
  Home care/Information 355 (37.4) 356 (37.6)   141 (24.8) 144 (22.7)  
  Unclassifiable 40 (4.2) 38 (4.0)   22 (3.9) 23 (3.6)  
  Total 950 (100.0) 947 (100.0)   569 (100.0) 635 (100.0)  
Gender        
  Male 262 (27.6) 295 (31.2) 0.08 192 (33.7) 216 (34.1) 0.95
  Female 688 (72.4) 650 (68.8)   377 (66.3) 418 (65.9)  
  Missing 0 (0.0) 2   0 (0.0) 1  
  Total 950 (100.0) 947 (100.0)   569 (100.0) 635 (100.0)  
*7 returned questionnaires were missing a call id and as a result, although they were useable questionnaires bringing the total number up to 957, they have been included here as non respondents as they could not be identified to remove.    
  1. *7 returned questionnaires were missing a call id and as a result, although they were useable questionnaires bringing the total number up to 957, they have been included here as non respondents as they could not be identified to remove.