Table 2 Comparison of the characteristics of respondents and non-respondents
| Â | Â | Survey 1 | Â | Survey 2 | Â | ||
|---|---|---|---|---|---|---|---|
| Â | Â | Respondents | Non-Respondents | p | Respondents | Non-Respondents | p |
NHSDW Call Type | Â | Â | Â | Â | Â | Â | Â |
Direct calls: | Triage | 572 (60.4) | 580 (61.2) | 0.37 | 311 (54.7) | 372 (58.6) | 0.16 |
| Â | General information | 267 (28.2) | 248 (26.2) | Â | 216 (38.0) | 206 (32.4) | Â |
Indirect calls: | GP out of hours | 103 (10.9) | 114 (12.0) | Â | 25 (4.4) | 26 (4.1) | Â |
| Â | A&E/Ambulance | 5 (0.5) | 5 (0.5) | Â | 3 (0.5) | 8 (1.3) | Â |
| Â | Dental helpline | 0 (0.0) | 0 (0.0) | Â | 14 (2.4) | 23 (3.6) | Â |
| Â | Missing/Misdirected | 3 | 0 (0.0) | Â | 0 (0.0) | 0 (0.0) | Â |
| Â | Total | 950* (100.0) | 947 (100.0) | Â | 569 (100.0) | 635 (100.0) | Â |
NHSDW Dispositions | Â | Â | Â | Â | Â | Â | Â |
| Â | 999/A&E | 75 (7.9) | 91 (9.6) | 0.54 | 54 (9.5) | 58 (9.1) | 0.68 |
| Â | Emergency GP | 237 (24.9) | 231 (24.4) | Â | 91 (16.0) | 96 (15.1) | Â |
| Â | GP | 208 (21.9) | 177 (18.7) | Â | 94 (16.5) | 107 (16.9) | Â |
| Â | Dentist | 15 (1.6) | 20 (2.1) | Â | 28 (4.9) | 51 (8.0) | Â |
| Â | Other | 13 (1.4) | 31 (3.3) | Â | 16 (2.8) | 22 (3.5) | Â |
| Â | Pharmacist | 7 (0.7) | 3 (0.3) | Â | 6 (1.1) | 6 (0.9) | Â |
| Â | Dentist information | 0 (0.0) | 0 (0.0) | Â | 117 (20.6) | 128 (20.2) | Â |
| Â | Home care/Information | 355 (37.4) | 356 (37.6) | Â | 141 (24.8) | 144 (22.7) | Â |
| Â | Unclassifiable | 40 (4.2) | 38 (4.0) | Â | 22 (3.9) | 23 (3.6) | Â |
| Â | Total | 950 (100.0) | 947 (100.0) | Â | 569 (100.0) | 635 (100.0) | Â |
Gender | Â | Â | Â | Â | Â | Â | Â |
| Â | Male | 262 (27.6) | 295 (31.2) | 0.08 | 192 (33.7) | 216 (34.1) | 0.95 |
| Â | Female | 688 (72.4) | 650 (68.8) | Â | 377 (66.3) | 418 (65.9) | Â |
| Â | Missing | 0 (0.0) | 2 | Â | 0 (0.0) | 1 | Â |
| Â | Total | 950 (100.0) | 947 (100.0) | Â | 569 (100.0) | 635 (100.0) | Â |
*7 returned questionnaires were missing a call id and as a result, although they were useable questionnaires bringing the total number up to 957, they have been included here as non respondents as they could not be identified to remove. | Â | Â | Â | ||||