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Table 4 Number of respondents, mean (standard deviation) and frequencies of item responses

From: The prisoner as patient - a health services satisfaction survey

    Frequency (%)
Items/scale N Mean (SD) 0 1 2 3 4
Patient satisfaction        
Help with physical afflictions 1 1,085 1.56(1.27) 275 (25) 299 (28) 232 (21) 184 (17) 95 (9)
Help with mental afflictions 1 933 1.27(1.30) 365 (39) 209 (22) 174 (19) 113 (12) 72 (8)
Outcome - conversation with professional 1 995 1.55(1.10) 177 (18) 341 (34) 291 (29) 129 (13) 57 (6)
Overall treatment outcome 1 1,072 1.47(1.03) 192 (18) 381 (36) 340 (32) 117 (11) 42 (4)
Enough time for contact/dialogue 1 1,078 1.58(1.09) 187 (17) 354 (33) 316 (29) 171 (16) 50(5)
Clinicians' understanding of patient's situation1 1,084 1.61(1.17) 230 (21) 275 (25) 324 (30) 193 (18) 62 (6)
Therapy/treatment suitability1 1,077 1.36(1.10) 284 (26) 331 (31) 290 (27) 134 (12) 38 (4)
Follow-up actions carried out1 1,034 1.59(1.16) 237 (23) 235 (23) 328 (32) 182 (18) 52 (5)
Communication1 1,074 2.28(1.20) 108 (10) 168 (16) 289 (27) 331 (31) 178 (17)
Say in treatment package 1 1,043 1.35(1.14) 294 (28) 312 (30) 255 (24) 139 (13) 43 (4)
Information about treatment options1 1,070 1.30(1.21) 380 (36) 225 (21) 278 (26) 137 (13) 50 (5)
Information about psychological problems 1 1,051 1.42(1.18) 307 (29) 246 (23) 297 (28) 151 (14) 50 (5)
Total score2 1,144 38.44(22.14)      
Overall satisfaction 3 1,131 2.67(1.22) 273 (24) 192 (17) 377 (33) 211 (19) 78 (7)
Self-evaluated health        
Mental health 4 1,143 2.12(1.29) 159 (14) 208 (18) 319 (28) 247 (22) 210 (18)
Physical health 4 1,148 2.05(1.12) 100 (9) 248 (22) 442 (39) 210 (18) 148 (13)
Sleeping difficulties 5 1,139 2.21(1.38) 203 (18) 123 (11) 301 (26) 254 (22) 258 (23)
Drug abuse when not incarcerated 5 1,127 1.36(1.49) 530 (47) 103 (9) 202 (18) 139 (12) 153 (14)
  1. 1 0 and 4 represent the worst and best possible patient experiences, respectively.
  2. 2 0 = worst possible experience, 100 = best possible experience
  3. 3 0 = very dissatisfied, 1 = dissatisfied, 2 = so-and-so, 3 = satisfied and 4 = very satisfied
  4. 4 0 = excellent, 1 = very good, 2 = good, 3 = fair and 4 = poor
  5. 5 0 = no, 1 = rarely, 2 = yes, sometimes, 3 = yes, often and 4 = yes, all the time