Dutch healthcare reform: did it result in performance improvement of health plans? A comparison of consumer experiences over time

Table 6 Results of multilevel analyses: estimated mean and standard error per quality aspect in 2005 and 2008 and chi-squares indicating the time effects for health plans who scored below average, average or above average in 2005

	2005		2008		Time effect
	M	SE	M	SE
General rating of health plan
below average score in 2005	7.30	0.04	7.52	0.04	17.60***
average score in 2005	7.53	0.11	7.51	0.15	0.02
above average score in 2005	7.90	0.05	7.88	0.05	0.11
Conduct of employees
below average score in 2005	3.34	0.02	3.52	0.05	15.38***
average score in 2005	3.49	0.02	3.55	0.03	5.55*
above average score in 2005	3.65	0.02	3.67	0.03	0.64
Health plan information
below average score in 2005	2.54	0.02	2.71	0.04	16.96***
average score in 2005	2.61	0.01	2.72	0.02	22.61***
above average score in 2005	2.75	0.02	2.75	0.03	0.05
Access to call centre
below average score in 2005	2.26	0.04	2.40	0.04	4.26*
average score in 2005	2.53	0.03	2.58	0.04	0.70
above average score in 2005	2.75	0.03	2.72	0.03	0.29
Getting the needed help from call centre
below average score in 2005	3.13	0.04	3.23	0.08	1.43
average score in 2005	3.37	0.02	3.34	0.04	0.49
above average score in 2005	3.60	0.03	3.54	0.06	1.03
Reimbursement of claims
below average score in 2005	3.51	0.02	3.65	0.03	16.53***
average score in 2005	3.68	0.02	3.64	0.03	1.01
above average score in 2005	3.79	0.02	3.70	0.03	9.19**
Transparency of (co)payment requirements
below average score in 2005	2.49	0.04	2.65	0.07	3.89*
average score in 2005	2.63	0.03	2.75	0.04	5.80*
above average score in 2005	2.95	0.04	3.05	0.06	1.81

ISSN: 1472-6963