Table 5 Number of health plans who scored below average, average and above average in 2005
Quality aspect | Below average | Average | Above average |
|---|---|---|---|
General rating of health plan | 17 | 2 | 11 |
Conduct of employees | 7 | 14 | 9 |
Health plan information | 4 | 20 | 6 |
Access to call centre | 8 | 10 | 12 |
Getting the needed help from call centre | 5 | 17 | 8 |
Reimbursement of claims | 9 | 10 | 11 |
Transparency of (co)payment requirements | 6 | 18 | 6 |