Table 3 Patient's ratings of the quality of information received from the referring physician
From: Bridging the care continuum: patient information needs for specialist referrals
Question | Ratings of patients who received information* | Patients who didn't receive any information | ||||
|---|---|---|---|---|---|---|
| Â | Excellent | Very good | Good | Fair | Poor | Â |
| Â | N (%) | N (%) | N (%) | N (%) | N (%) | N |
How would you rate the explanation your referring doctor gave you about the reason for seeing a specialist? | 140(57) | 49(20) | 37(15) | 9(4) | 9(4) | 6 |
How would you rate the way your referring doctor explained your condition and prognosis? | 114(48) | 57(24) | 44(19) | 12(5) | 9(4) | 14 |
How would you rate the explanation your referring doctor gave you about the follow-up after the specialist visit? | 84(41) | 36(17) | 59(29) | 12(6) | 15(7) | 44 |
How would you rate the written information your referring doctor gave you about your diagnosis? | 43(80) | 37(20) | 38(21) | 11(6) | 18(10) | 66 |
How would you rate the written information your referring doctor gave you about your treatment? | 77(43) | 32(18) | 46(26) | 9(5) | 14(8) | 72 |
How would you rate the way your referring doctor involved you in making the decision to see a specialist? | 127(54) | 43(18) | 45(19) | 10(4) | 10(4) | 15(a) |
How would you rate the information your referring doctor gave you about what to expect at the specialist visit? | 79(37) | 49(23) | 57(26) | 18(8) | 13(6) | 34 |
How would you rate the way that you referring doctor listened to what you had to say? | 120(50) | 51(21) | 39(16) | 18(7) | 15(6) | 7 (b) |
How would you rate the amount of information you received from your referring doctor? | 94(39) | 55(23) | 56(24) | 17(7) | 16(7) | 12 |
How would you rate the quality of the written information about the appointment, i.e., appointment care, map and directions to the specialist office? | 108(50) | 33(16) | 50(23) | 10(5) | 13(6) | 36 |
How would you rate how well your referring doctor prepared you to know what to tell or ask the specialist? | 78(37) | 48(23) | 44(21) | 14(7) | 26(12) | 40 (c) |
Overall, how would you rate the information your referring doctor gave you about the referral? | 98(43) | 51(22) | 46(20) | 21(9) | 14(6) | 20 |
Please rate how well you trust your referring doctor to coordinate your care about this particular condition | 141(60) | 38(16) | 24(10) | 17(7) | 16(7) | 14 (d) |