TY - JOUR AU - Giugliani, Camila AU - Gault, Nathalie AU - Fares, Valia AU - Jegu, Jérémie AU - Trolli, Sergio Eleni dit AU - Biga, Julie AU - Vidal-Trecan, Gwenaelle PY - 2009 DA - 2009/08/06 TI - Evolution of patients' complaints in a French university hospital: is there a contribution of a law regarding patients' rights? JO - BMC Health Services Research SP - 141 VL - 9 IS - 1 AB - Legislative measures have been identified as one effective way of changing attitude or behaviour towards health care. The aim of this study was to describe trends in patients' complaints for medical issues; to evaluate the contribution of a law regarding patients' rights, and to identify factors associated to patients' perception of a medical error. SN - 1472-6963 UR - https://doi.org/10.1186/1472-6963-9-141 DO - 10.1186/1472-6963-9-141 ID - Giugliani2009 ER -