Table 2 Descriptive data on measures of practice performance, workload and job stress (N = 239)
Measures of practice performance + N of questions | Mean + SD | Range | Cronbach's α |
|---|---|---|---|
Patient experience with accessibility & availability (5) | 78.6% ± 10.4 | 25.6 – 95.6 | 0.72 |
Patient experience with organisation of surgery (6) | 86.0% ± 6.9 | 66.8 – 98.2 | 0.72 |
Patient opinion on practice management (6) | 67.8% ± 11.1 | 38.8 – 98.2 | 0.96 |
Patient opinion on GP care (17) | 80.4% ± 7.6 | 55.2 – 97.1 | 0.88 |
Prevention and disease management (11 indicators) | 7.0 ± 3.0 | 0 – 11 | 0.84 |
Workload (hours) | Mean + SD | ||
Total workload as a GP = Total number of hours/week working professionally | 46.9 hours ± 9.4 | 27.5 – 77.5 | |
Actual GP-time per patient = Hrs/wk on the job/1000 patients (including administration & organisation) | 21.7 hours ± 4.8 | 11.6 – 41.3 | |
Proportion of time spent on patient care = Hrs/wk of direct patient care/Total of hrs/wk working | 0.57 ± 0.09 | 0.29 – 0.83 | |
Job stress + N of questions | Mean + SD | Cronbach's α | |
Experience of inappropriate patient demands (4) | 13.2 ± 2.1 | 5 – 19 | 0.67 |
Higher commitment and satisfaction with the job (4) | 6.8 ± 1.4 | 3 – 13 | 0.72 |
Lower experienced workload (16) | 69.0 ± 7.1 | 34 – 80 | 0.93 |