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Table 5 Principal component analysis with varimax rotation of health care responsiveness by out-patient and in-patient care (only items loading .40 or more are recorded)

From: Patient experiences and health system responsiveness in South Africa

   Out-patient experiences In-patient experiences  
  Frequency (%) Factor 1 Factor 2 Factor 3 Factor 1 Factor 2 Factor 3 Factor 4
  Out-patient = OP In-patient = IP Time/Communication/Autonomy Dignity/Confidentiality/Basic amenities Health problem solution Communication/Autonomy/Confidentiality Time/dignity Health problem solution Basic amenities/ support
Traveling time to the health care provider Time OP = 57.9 .40     .69   
Waiting time IP = 65.6 .49     .76   
Being greeted and talked to respectfully Dignity   .55    .60   
Respect for intimacy during physical examination OP = 71.4 IP = 74.3   .72    .49   
Clarity of explanations Communication .73    .73    
Time for questions OP = 68.9 IP = 67.0 .80    .77    
Possibility of obtaining information on other types of treatment Autonomy OP = 59.5 IP = 60.9 .79    .76    
Participation in treatment decision-making   .80    .70    
Privacy with health professionals Confidentiality   .53   .70    
Confidentiality of personal information OP = 73.6 IP = 73.2   .58   .53    
Cleanliness inside the health facility Quality of basic amenities   .80 .55     .66
Available space in waiting and examination rooms OP = 68.0 IP = 70.2   .72      .68
Satisfactory health care provider skills Health problem solution OP = 90.3 IP = 91.7    .78    .85  
Adequate equipment     .88    .89  
Adequate availability of medicines     .74    .76  
Ease of receiving visitors Support IP = 68.2        .67
Ease of staying in contact with outside world         .49
Summary OP = 67 IP = 68        
Variance (%)   38.6 12.5 7.4 37.1 11.7 8.0 6.2