Table 5 Principal component analysis with varimax rotation of health care responsiveness by out-patient and in-patient care (only items loading .40 or more are recorded)

Frequency (%)

Factor 1

Factor 2

Factor 3

Factor 1

Factor 2

Factor 3

Factor 4

Out-patient = OP

In-patient = IP

Time/Communication/Autonomy

Dignity/Confidentiality/Basic amenities

Health problem solution

Communication/Autonomy/Confidentiality

Time/dignity

Health problem solution

Basic

amenities/

support

Traveling time to the health care provider

Time

OP = 57.9

.40

.69

Waiting time

IP = 65.6

.49

.76

Being greeted and talked to respectfully

Dignity

.55

.60

Respect for intimacy during physical examination

OP = 71.4

IP = 74.3

.72

.49

Clarity of explanations

Communication

.73

.73

Time for questions

OP = 68.9

IP = 67.0

.80

.77

Possibility of obtaining information on other types of treatment

Autonomy

OP = 59.5

IP = 60.9

.79

.76

Participation in treatment decision-making

.80

.70

Privacy with health professionals

Confidentiality

.53

.70

Confidentiality of personal information

OP = 73.6

IP = 73.2

.58

.53

Cleanliness inside the health facility

Quality of basic amenities

.80

.55

.66

Available space in waiting and examination rooms

OP = 68.0

IP = 70.2

.72

.68

Satisfactory health care provider skills

Health problem solution

OP = 90.3

IP = 91.7

.78

.85

Adequate equipment

.88

.89

Adequate availability of medicines

.74

.76

Ease of receiving visitors

Support

IP = 68.2

.67

Ease of staying in contact with outside world

.49

Summary

OP = 67

IP = 68

Variance (%)

38.6

12.5

7.4

37.1

11.7

8.0

6.2