Technology-based Service Encounters | Â | Â | Â |
---|---|---|---|
Factors/ | E-workflow (the Online Appointment System Service) | ||
E-facility (the Electronic Medical Record) | 31.07 | ||
Service Quality | Â | Â | Â |
Factors/ | Reliability | Credibility | Customization |
Credibility | 171.13 | Â | Â |
Customization | 193.61 | 176.45 | Â |
Convenience | 212.23 | 237.61 | 252.93 |
Network Security | Â | Â | Â |
Factors/ | Confidentiality | Integrity | Certification |
Integrity | 138.15 | Â | Â |
Certification | 65.24 | 78.17 | Â |
Non-repudiation | 71.31 | 75.32 | 62.54 |