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Table 1 Factor Naming and Reliability Analysis of Constructs

From: An assessment of technology-based service encounters & network security on the e-health care systems of medical centers in Taiwan

Constructs Factor Naming Cronbach's α (> .6)
Technology-based Service Encounters   
  E-workflow (the Online Appointment System Service) 0.832
  E-facility (the Electronic Medical Record) 0.912
Service Quality   
  Reliability 0.891
  Credibility 0.862
  Customization 0.811
  Convenience 0.912
Patient Satisfaction   
  Patient Satisfaction 0.816
Network Security   
  Confidentiality 0.802
  Integrity 0.815
  Certification 0.803
  Non-repudiation 0.862