|
Location hard to find/far from residence
|
2
|
|
Long waiting period for day-stay appointment
|
1
|
|
Entrance not welcoming
|
1
|
|
Facilities
| |
|
Lack of privacy
|
3
|
|
Run down and limitation on facilities/premises
|
2
|
|
Commented on food choices
|
2
|
|
Small premises
|
1
|
|
Technical performance of staff
| |
|
Non-helpful advice/information
|
6
|
|
Service quality decreases with subsequent visits
|
2
|
|
Staff weren't gentle in handling the baby
|
2
|
|
Lack diagnosis
|
1
|
|
Secondary problem not acknowledged
|
1
|
|
Query about staff qualifications
|
1
|
|
Lack of follow up phone calls
|
1
|
|
Lack of advice
|
1
|
|
Too much advice
|
1
|
|
Not enough help for low milk supply
|
1
|
|
Communication with staff
| |
|
Lack of staff/individual attention
|
5
|
|
Change of attending staff
|
3
|
|
Mother's feelings were disregarded
|
2
|
|
Insufficient time in day-stay appointment
|
2
|
|
Pushy advice
|
2
|
|
Limited consultation times (for outpatient consultations)
|
1
|
|
Staff weren't attentive to problem
|
1
|
|
Service inequality
|
1
|
|
Interpersonal relationship
| |
|
Staff were patronizing
|
1
|
|
Lack encouragement
|
1
|
