Table 8 Least satisfactory aspects (n = 46)*
Items | No. of clients |
|---|---|
Access | Â |
Location hard to find/far from residence | 2 |
Long waiting period for day-stay appointment | 1 |
Entrance not welcoming | 1 |
Facilities | Â |
Lack of privacy | 3 |
Run down and limitation on facilities/premises | 2 |
Commented on food choices | 2 |
Small premises | 1 |
Technical performance of staff | Â |
Non-helpful advice/information | 6 |
Service quality decreases with subsequent visits | 2 |
Staff weren't gentle in handling the baby | 2 |
Lack diagnosis | 1 |
Secondary problem not acknowledged | 1 |
Query about staff qualifications | 1 |
Lack of follow up phone calls | 1 |
Lack of advice | 1 |
Too much advice | 1 |
Not enough help for low milk supply | 1 |
Communication with staff | Â |
Lack of staff/individual attention | 5 |
Change of attending staff | 3 |
Mother's feelings were disregarded | 2 |
Insufficient time in day-stay appointment | 2 |
Pushy advice | 2 |
Limited consultation times (for outpatient consultations) | 1 |
Staff weren't attentive to problem | 1 |
Service inequality | 1 |
Interpersonal relationship | Â |
Staff were patronizing | 1 |
Lack encouragement | 1 |