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Table 6 Levels of satisfaction with services at BESS outpatient clinic (n = 12)

From: Survey of patient satisfaction with the Breastfeeding Education and Support Services of The Royal Women's Hospital, Melbourne

Items Strongly disagree n (%) Disagree n (%) Neither n (%) Agree n (%) Strongly agree n (%)
Appointment booked within acceptable timeframe 0 1 (8) 2 (17) 6 (50) 3 (25)
Waiting time acceptable 0 0 0 9 (75) 3 (25)
Staff were professional 1 (8) 0 0 2 (17) 9 (75)
Felt understood by GP/LC 1 (8) 1 (8) 0 5 (42) 5 (42)
Helpful advice/information 1 (8) 0 1 (8) 4 (33) 6 (50)
Given opportunity to discuss concerns 1 (8) 1 (8) 0 6 (50) 4 (33)
Satisfied overall 1 (8) 0 0 5 (42) 6 (50)