Table 6 Levels of satisfaction with services at BESS outpatient clinic (n = 12)
Items | Strongly disagree n (%) | Disagree n (%) | Neither n (%) | Agree n (%) | Strongly agree n (%) |
|---|---|---|---|---|---|
Appointment booked within acceptable timeframe | 0 | 1 (8) | 2 (17) | 6 (50) | 3 (25) |
Waiting time acceptable | 0 | 0 | 0 | 9 (75) | 3 (25) |
Staff were professional | 1 (8) | 0 | 0 | 2 (17) | 9 (75) |
Felt understood by GP/LC | 1 (8) | 1 (8) | 0 | 5 (42) | 5 (42) |
Helpful advice/information | 1 (8) | 0 | 1 (8) | 4 (33) | 6 (50) |
Given opportunity to discuss concerns | 1 (8) | 1 (8) | 0 | 6 (50) | 4 (33) |
Satisfied overall | 1 (8) | 0 | 0 | 5 (42) | 6 (50) |