Table 5 Levels of satisfaction with services at BESS day/short-stay on Cardigan Street (n = 72)
Items | Strongly disagree n (%) | Disagree n (%) | Neither n (%) | Agree n (%) | Strongly agree n (%) |
|---|---|---|---|---|---|
Appointment booked within acceptable timeframe (n = 71) | 1 (1) | 3 (4) | 4 (6) | 28 (40) | 35 (49) |
Location easy to find | 0 | 4 (6) | 1 (1) | 39 (54) | 28 (39) |
Staff were professional (n = 71) | 0 | 0 | 1 (1) | 28 (39) | 42 (59) |
Staff were encouraging (n = 71) | 0 | 4 (6) | 2 (3) | 27 (38) | 38 (54) |
Staff were courteous (n = 71) | 0 | 0 | 1 (1) | 25 (35) | 45 (63) |
Given opportunity to discuss concerns (n = 71) | 1 (1) | 4 (6) | 3 (4) | 28 (39) | 35 (49) |
Satisfied with advice (n = 71) | 1 (1) | 8 (11) | 3 (4) | 27 (38) | 32 (45) |
Written discharge plan easy to follow (n = 65) | 1 (2) | 4 (6) | 1 (2) | 27 (42) | 32 (49) |
Written discharge plan achievable (n = 65) | 2 (3) | 5 (8) | 8 (12) | 21 (32) | 29 (45) |
Had sufficient privacy | 1 (1) | 5 (7) | 5 (7) | 33 (46) | 28 (39) |
Satisfied with food quality (n = 67) | 1 (2) | 4 (6) | 3 (5) | 38 (57) | 21 (31) |
Satisfied overall (n = 71) | 2 (3) | 1 (1) | 6 (9) | 27 (38) | 35 (49) |