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Table 5 Levels of satisfaction with services at BESS day/short-stay on Cardigan Street (n = 72)

From: Survey of patient satisfaction with the Breastfeeding Education and Support Services of The Royal Women's Hospital, Melbourne

Items Strongly disagree n (%) Disagree n (%) Neither n (%) Agree n (%) Strongly agree n (%)
Appointment booked within acceptable timeframe (n = 71) 1 (1) 3 (4) 4 (6) 28 (40) 35 (49)
Location easy to find 0 4 (6) 1 (1) 39 (54) 28 (39)
Staff were professional (n = 71) 0 0 1 (1) 28 (39) 42 (59)
Staff were encouraging (n = 71) 0 4 (6) 2 (3) 27 (38) 38 (54)
Staff were courteous (n = 71) 0 0 1 (1) 25 (35) 45 (63)
Given opportunity to discuss concerns (n = 71) 1 (1) 4 (6) 3 (4) 28 (39) 35 (49)
Satisfied with advice (n = 71) 1 (1) 8 (11) 3 (4) 27 (38) 32 (45)
Written discharge plan easy to follow (n = 65) 1 (2) 4 (6) 1 (2) 27 (42) 32 (49)
Written discharge plan achievable (n = 65) 2 (3) 5 (8) 8 (12) 21 (32) 29 (45)
Had sufficient privacy 1 (1) 5 (7) 5 (7) 33 (46) 28 (39)
Satisfied with food quality (n = 67) 1 (2) 4 (6) 3 (5) 38 (57) 21 (31)
Satisfied overall (n = 71) 2 (3) 1 (1) 6 (9) 27 (38) 35 (49)