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Table 5 Patient satisfaction with IEPs compared with the control setting

From: Towards integration of general practitioner posts and accident and emergency departments: a case study of two integrated emergency posts in the Netherlands

 

IEP

Control

 

n

mean

n

mean

Accessibility

88

3.9

140

3.8

Waiting time

146

3.4

223

3.5

Reception

146

3.6

220

3.6

Information and communication

96

3.6

160

3.6

Autonomy

83

3.6

157

3.6

Discharge and aftercare

123

3.7

188

3.7

Interpretation of the question

135

3.7

216

3.8

Treatment

110

3.7

201

3.8

  1. (1 = not satisfied at all, 5 = very much satisfied)