Table 5 One-way ANOVA: temporal trends in patient satisfaction with general services, nurses, and waiting times for each of the five health districts

Satisfaction with general services

   Lejweleputswa

154

1.32

0.35

F(3, 150) = 0.71

n.s.

   Motheo

169

1.27

0.57

F(3, 165) = 32.3

< 0.001

   Fezile Dabi

140

1.30

0.54

F(3, 136) = 27.7

< 0.001

   Thabo Mofutsanyana

182

1.61

0.40

F(3, 178) = 10.4

< 0.001

   Xhariep

152

1.34

0.43

F(3, 148) = 2.7

< 0.05

   Total

797

1.38

0.48

F(3, 793) = 1.27

n.s.

Satisfaction with nurses

   Lejweleputswa

201

1.41

0.47

F(3, 197) = 1.74

n.s.

   Motheo

199

1.34

0.65

F(3, 195) = 21.3

< 0.001

   Fezile Dabi

200

1.55

0.57

F(3, 196) = 37.4

< 0.001

   Thabo Mofutsanyana

195

1.68

0.49

F(3, 191) = 5.1

< 0.005

   Xhariep

170

1.45

0.48

F(3, 166) = 0.40

n.s.

   Total

965

1.49

0.55

F(3, 961) = 5.10

< 0.005

Satisfaction with waiting times

   Lejweleputswa

203

0.64

1.03

F(3, 199) = 6.36

< 0.001

   Motheo

202

0.70

1.26

F(3, 198) = 12.9

< 0.001

   Fezile Dabi

201

-1.01

1.43

F(3, 197) = 20.8

< 0.001

   Thabo Mofutsanyana

196

0.88

1.29

F(3, 198) = 20.8

< 0.01

   Xhariep

170

0.61

1.22

F(3, 166) = 3.2

< 0.05

   Total

972

0.35

1.43

F(3, 968) = 14.71

< 0.001