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Table 2 Exploratory factor analysis of patients' satisfaction with assessment site services: factor loadings and reliability analysis

From: Patient satisfaction with antiretroviral services at primary health-care facilities in the Free State, South Africa – a two-year study using four waves of cross-sectional data

Items

Factor 1

Factor 2

Factor 1: Satisfaction with general services

  

   Medical care1

0.518

0.280

   Complaint procedure2

0.519

0.221

   Cleanliness of the facility

0.616

0.291

   Privacy during examinations

0.730

0.302

   Confidentiality of medical records

0.706

0.356

   Health information about HIV/AIDS

0.818

0.173

   Opportunity to ask questions

0.587

0.218

   Language used during consultations

0.578

0.340

   Facility opening hours

0.476

0.305

Factor 2: Satisfaction with nurses

  

   Respect shown by nurses

0.146

0.587

   Information provided by nurses on ART

0.205

0.836

   Waiting time before consultation

0.041

0.123

   % Variance explained

28.7

21.1

   Cronbach's α

0.862

0.722

  1. 1 Referring to general medical care provided at the facility.
  2. 2 It is policy in South Africa that clinics should have a formal, clear, structured complaint procedure and should also maintain a register of complaints and how they were addressed.