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Table 5 Patients' satisfaction with the conduct of the complaints committee, the hospital management and the medical professional (%) (N = 279)

From: Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences

 

complaints committee

hospital management

medical professional

Definitely satisfied

39

14

8

Moderately satisfied

24

15

10

Moderately dissatisfied

11

11

11

Definitely dissatisfied

26

60

71

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BMC Health Services Research

ISSN: 1472-6963

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