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Table 5 Patients' satisfaction with the conduct of the complaints committee, the hospital management and the medical professional (%) (N = 279)

From: Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences

  complaints committee hospital management medical professional
Definitely satisfied 39 14 8
Moderately satisfied 24 15 10
Moderately dissatisfied 11 11 11
Definitely dissatisfied 26 60 71