|
Females
|
65%
|
|
With higher professional or university education
|
43%
|
|
Age, mean
|
52 yrs
|
|
Age, range
|
19 – 83 yrs
|
|
Complaint characteristics
| |
|
Concerned medical treatment
|
66%
|
|
Concerned nursing care
|
22%
|
|
Concerned lack of information
|
41%
|
|
Concerned interpersonal conduct
|
57%
|
|
Concerned organisation of care
|
38%
|
|
Reported impact of event giving rise to complaint
| |
|
Gave rise to physical discomfort, pain or handicap
|
82%
|
|
Gave rise to mental suffering
|
85%
|
|
Had financial consequences
|
64%
|
|
Made a claim for financial compensation
| |
|
Made a claim for financial compensation
|
8%
|
