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Table 1 Population characteristics (N = 279)
| Demographic characteristics | |
|---|---|
| Females | 65% |
| With higher professional or university education | 43% |
| Age, mean | 52 yrs |
| Age, range | 19 – 83 yrs |
| Complaint characteristics | |
| Concerned medical treatment | 66% |
| Concerned nursing care | 22% |
| Concerned lack of information | 41% |
| Concerned interpersonal conduct | 57% |
| Concerned organisation of care | 38% |
| Reported impact of event giving rise to complaint | |
| Gave rise to physical discomfort, pain or handicap | 82% |
| Gave rise to mental suffering | 85% |
| Had financial consequences | 64% |
| Made a claim for financial compensation | |
| Made a claim for financial compensation | 8% |
