Demographic characteristics | |
---|---|
Females | 65% |
With higher professional or university education | 43% |
Age, mean | 52 yrs |
Age, range | 19 – 83 yrs |
Complaint characteristics | |
Concerned medical treatment | 66% |
Concerned nursing care | 22% |
Concerned lack of information | 41% |
Concerned interpersonal conduct | 57% |
Concerned organisation of care | 38% |
Reported impact of event giving rise to complaint | |
Gave rise to physical discomfort, pain or handicap | 82% |
Gave rise to mental suffering | 85% |
Had financial consequences | 64% |
Made a claim for financial compensation | |
Made a claim for financial compensation | 8% |