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Table 1 Population characteristics (N = 279)

From: Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences

Demographic characteristics

   Females

65%

   With higher professional or university education

43%

   Age, mean

52 yrs

   Age, range

19 – 83 yrs

Complaint characteristics

 

   Concerned medical treatment

66%

   Concerned nursing care

22%

   Concerned lack of information

41%

   Concerned interpersonal conduct

57%

   Concerned organisation of care

38%

Reported impact of event giving rise to complaint

 

   Gave rise to physical discomfort, pain or handicap

82%

   Gave rise to mental suffering

85%

   Had financial consequences

64%

Made a claim for financial compensation

 

   Made a claim for financial compensation

8%