Exploring the effect of changes to service provision on the use of unscheduled care in England: population surveys

Table 3 First contact services⁺ for unscheduled care in previous four weeks (N = 33602 respondents)

Service	1998–2002 % (n)	1998 % (n)	2002 % (n)	Adjusted odds ratios					P-value*
				1998	1999	2000	2001	2002
GP	8.1 (2690)	8.9 (632)	7.5 (427)	1	0.98	0.95	0.95	0.95	0.931
Pharmacist	2.2 (718)	2.3 (162)	2.0 (117)	1	1.15	0.88	1.03	1.13	0.182
A&E/999 ambulance	1.0 (323)	0.9 (67)	0.9 (54)	1	1.18	1.08	0.83	0.85	0.410
Telephone helpline	0.5 (176)	0.2 (16)	0.9 (49)	1	2.30	2.75	3.82	4.85	0.001
Practice staff	0.6 (195)	0.5 (36)	0.8 (45)	1	1.27	0.79	1.19	1.54	0.112
Dentist	0.5 (167)	0.7 (47)	0.5 (27)	1	0.79	0.59	0.67	0.82	0.288
Other	1.2 (385)	1.2 (82)	1.2 (70)	1	0.90	0.99	1.02	0.97	0.947

ISSN: 1472-6963