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Table 3 Comparison of the psychometric properties of the 2 formats of the 16-item EQS-H (Study B – 4-point Likert scale and Study C – 5-point Likert scale)

From: Improvement of psychometric properties of a scale measuring inpatient satisfaction with care: a better response rate and a reduction of the ceiling effect

 

Study B 4-point Likert scale (N = 1246)

Study C 5-point Likert scale (N = 886)

Items properties

MI1

RS2

Global

MI1

RS2

Global

# of items in the scale

9

7

16

8

8

16

% of questionnaires with at least 1/2 the items completed

96.2

100.0

100.0

96.2

99.2

98.6

# of items with "Missing data" >20%

1

0

1

0

0

0

# of items with "Does not apply" response >20%

1

0

1

0

0

0

# of items with ceiling effect >50%

7

7

14

0

0

0

# of items with floor effect >50%

0

0

0

0

0

0

Scaling properties

      

Mean score (+-SD)

79.9 (20.8)

93.6 (11.4)

-

59.2 (21.0)

69.0 (19.8)

64.2 (18.7)

Skewness value/SE

-1.23/0.07

-2.41/0.07

-

-0.08/0.08

-0.23/0.08

-0.07/0.08

Median

85.7

100

-

59.4

68.8

64.1

Ceiling effect (%)

24.7

61.2

-

4.3

8.4

2.6

Floor effect (%)

0.5

0

-

0.4

0

0

Inter-scale correlation

0.26

-

-

0.67

-

-

# of item correlation with own scale >0.40

9

7

-

8

8

-

# of item correlation with own scale greater than with other scales

9

7

-

8

8

-

Cronbach's αgoefficient

0.80

0.81

-

0.92

0.93

0.95

Sum of square of the factors before rotation

   

32.5%

33.0%

65.5%

% of variance explained by the factor

22%

21%

43%

11.0%

54.5%

65.5%

  1. 1MI subscale: quality of medical information
  2. 2RS subscale: relationships with staff and daily routine