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Table 2 Patients' satisfaction with the care provided to them at our hospital

From: Patients' satisfaction and opinions of their experiences during admission in a tertiary care hospital in Pakistan – a cross sectional study

Frequency of Problems Reported by Patients
Description of problem event Percent of patients reporting problem
Emergency Section: Each time Sometimes
   Not given enough information about condition and treatment 8.1  
   Not given enough privacy during treatment and examination 5.8 40.7
   Had to wait a long time before getting a bed in the ward 47.9 35.1
Ward:   
   Bothered by noise at night from other patients 22.8  
   Bothered by noise at night from hospital staff 5.3  
   Not satisfied with the cleanliness of hospital ward/room 0.0 2.9
   Not satisfied with the cleanliness of hospital toilets/bathrooms 2.3 7.0
   Not satisfied with hospital food 13.9  
Doctors:   
   Did not get understandable answers from doctors in response to important questions # 1.8 17.5
   Did not have relationship of confidence or trust with the doctors 0.6 12.5
   Why important tests were being done not explained in a way patient could understand 0.4 33.3
   Important side effects of medications not explained in a way patient could understand # 13.5 49.1
Nurses:   
   Did not get understandable answers from nurses in response to important questions # 3.5 33.3
   Did not have relationship of confidence or trust with the nurses 2.9 25.7
   There were not enough nurses on duty to care for the patient 3.5 14.7
   On average, waited for help for more than 5 minutes after pressing call bell 12.3  
General Treatment and care:   
   Patient received conflicting information from members of the medical team # 5.3 20.7
   Not given enough information about condition and treatment 5.3  
   Not involved in decisions about care and treatment as much as the patient wanted # 5.9 25.9
   Family not given enough opportunity to talk to the doctor if they wanted to # 1.8 25.7
   Did not find anyone on staff to talk to about worries and fears. # 20.0 27.6
   Not given enough privacy during discussion about condition and treatment 2.3 12.9
   Not given enough privacy during examination or treatment 1.2 8.8
Operations and Procedures:   
   Risks/benefits of operations/procedures not explained in a way patient could understand 2.9 14.3
   Not explained beforehand what would be done during the operation or procedure 2.9 29.0
   Beforehand didn't get understandable answers to questions about the operation/procedure 5.7 32.1
   Beforehand not told how to expect to feel after the operation/procedure 8.7 37.7
   Process of anesthesia/pain control not explained in a way patient could understand 1.5 20.9
   Not given understandable explanation about how the operation/procedure had gone 1.5 20.0
Overall care:   
   Tests not carried out at their scheduled time 7.7 21.3
   Not treated with respect and dignity during the hospital admission # 1.2 9.5
   Doctors and nurses did not work very well together 0.6  
   Never asked for views on the quality of care provided 68.6  
   Thought he/she was not being charged fairly for their care and treatment 23.7  
   Not knowing how much would eventually be paid worried the patient 13.0 30.2
  1. # : Items included in the PPE-15 [13]