Table 2 Patients' satisfaction with the care provided to them at our hospital
Frequency of Problems Reported by Patients | ||
|---|---|---|
Description of problem event | Percent of patients reporting problem | |
Emergency Section: | Each time | Sometimes |
Not given enough information about condition and treatment | 8.1 | |
Not given enough privacy during treatment and examination | 5.8 | 40.7 |
Had to wait a long time before getting a bed in the ward | 47.9 | 35.1 |
Ward: | ||
Bothered by noise at night from other patients | 22.8 | |
Bothered by noise at night from hospital staff | 5.3 | |
Not satisfied with the cleanliness of hospital ward/room | 0.0 | 2.9 |
Not satisfied with the cleanliness of hospital toilets/bathrooms | 2.3 | 7.0 |
Not satisfied with hospital food | 13.9 | |
Doctors: | ||
Did not get understandable answers from doctors in response to important questions # | 1.8 | 17.5 |
Did not have relationship of confidence or trust with the doctors | 0.6 | 12.5 |
Why important tests were being done not explained in a way patient could understand | 0.4 | 33.3 |
Important side effects of medications not explained in a way patient could understand # | 13.5 | 49.1 |
Nurses: | ||
Did not get understandable answers from nurses in response to important questions # | 3.5 | 33.3 |
Did not have relationship of confidence or trust with the nurses | 2.9 | 25.7 |
There were not enough nurses on duty to care for the patient | 3.5 | 14.7 |
On average, waited for help for more than 5 minutes after pressing call bell | 12.3 | |
General Treatment and care: | ||
Patient received conflicting information from members of the medical team # | 5.3 | 20.7 |
Not given enough information about condition and treatment | 5.3 | |
Not involved in decisions about care and treatment as much as the patient wanted # | 5.9 | 25.9 |
Family not given enough opportunity to talk to the doctor if they wanted to # | 1.8 | 25.7 |
Did not find anyone on staff to talk to about worries and fears. # | 20.0 | 27.6 |
Not given enough privacy during discussion about condition and treatment | 2.3 | 12.9 |
Not given enough privacy during examination or treatment | 1.2 | 8.8 |
Operations and Procedures: | ||
Risks/benefits of operations/procedures not explained in a way patient could understand | 2.9 | 14.3 |
Not explained beforehand what would be done during the operation or procedure | 2.9 | 29.0 |
Beforehand didn't get understandable answers to questions about the operation/procedure | 5.7 | 32.1 |
Beforehand not told how to expect to feel after the operation/procedure | 8.7 | 37.7 |
Process of anesthesia/pain control not explained in a way patient could understand | 1.5 | 20.9 |
Not given understandable explanation about how the operation/procedure had gone | 1.5 | 20.0 |
Overall care: | ||
Tests not carried out at their scheduled time | 7.7 | 21.3 |
Not treated with respect and dignity during the hospital admission # | 1.2 | 9.5 |
Doctors and nurses did not work very well together | 0.6 | |
Never asked for views on the quality of care provided | 68.6 | |
Thought he/she was not being charged fairly for their care and treatment | 23.7 | |
Not knowing how much would eventually be paid worried the patient | 13.0 | 30.2 |