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Table 4 Appendix A. The questionnaire
| Labels | Questions |
|---|---|
| Structure | |
| A1 | Do the clinic's employees and managers have time to work with quality improvement? |
| A2 | Are there enough employees to implement new quality improvement methods? |
| A3 | Do the clinic's employees and managers have the right competence for working with quality improvement? |
| A4 | Are the clinic's routines documented in a quality manual or similar? (such as filing system with routines for treatment, quality development or evaluation.) |
| A5 | Are there documents on which employee should do what in quality improvement? |
| A6 | Does the clinic have administrative support for working with quality? (such as access to computers, secretaries or advice on how to work with quality improvement.) |
| Process | |
| B1 | In general, is it easy to get support from the clinic's colleagues when trying to implement new organisational improvements? |
| B2 | In general, is it easy to get support from the clinic's managers when trying to implement new organisational improvements? |
| B3 | Are the clinic's employees positive to reporting incidents? |
| B4 | Are members of all professions participating actively in working with quality? |
| B5 | Are most of the clinic's employees participating actively in working with quality? |
| B6 | Do members of different professions co-operate regarding quality related work? |
| Outcome | |
| C1 | Does the clinic have precise quality related goals for the clinic? |
| C2 | Does the clinic periodically evaluate if the quality related goals are accomplished? |
| C3 | Are the results of the evaluations documented? |
| C4 | Are the results of the evaluations communicated to the employees? |
| C5 | Are new employees introduced to the clinic's routines for working with quality? |
| C6 | Do the clinic's employees get opportunities to educate themselves in how to work with quality improvement? |
