Structure
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A1
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Do the clinic's employees and managers have time to work with quality improvement?
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A2
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Are there enough employees to implement new quality improvement methods?
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A3
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Do the clinic's employees and managers have the right competence for working with quality improvement?
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A4
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Are the clinic's routines documented in a quality manual or similar? (such as filing system with routines for treatment, quality development or evaluation.)
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A5
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Are there documents on which employee should do what in quality improvement?
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A6
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Does the clinic have administrative support for working with quality? (such as access to computers, secretaries or advice on how to work with quality improvement.)
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Process
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B1
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In general, is it easy to get support from the clinic's colleagues when trying to implement new organisational improvements?
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B2
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In general, is it easy to get support from the clinic's managers when trying to implement new organisational improvements?
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B3
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Are the clinic's employees positive to reporting incidents?
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B4
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Are members of all professions participating actively in working with quality?
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B5
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Are most of the clinic's employees participating actively in working with quality?
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B6
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Do members of different professions co-operate regarding quality related work?
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Outcome
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C1
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Does the clinic have precise quality related goals for the clinic?
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C2
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Does the clinic periodically evaluate if the quality related goals are accomplished?
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C3
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Are the results of the evaluations documented?
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C4
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Are the results of the evaluations communicated to the employees?
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C5
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Are new employees introduced to the clinic's routines for working with quality?
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C6
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Do the clinic's employees get opportunities to educate themselves in how to work with quality improvement?
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