|
Structure
| |
|
A1
|
Do the clinic's employees and managers have time to work with quality improvement?
|
|
A2
|
Are there enough employees to implement new quality improvement methods?
|
|
A3
|
Do the clinic's employees and managers have the right competence for working with quality improvement?
|
|
A4
|
Are the clinic's routines documented in a quality manual or similar? (such as filing system with routines for treatment, quality development or evaluation.)
|
|
A5
|
Are there documents on which employee should do what in quality improvement?
|
|
A6
|
Does the clinic have administrative support for working with quality? (such as access to computers, secretaries or advice on how to work with quality improvement.)
|
|
Process
| |
|
B1
|
In general, is it easy to get support from the clinic's colleagues when trying to implement new organisational improvements?
|
|
B2
|
In general, is it easy to get support from the clinic's managers when trying to implement new organisational improvements?
|
|
B3
|
Are the clinic's employees positive to reporting incidents?
|
|
B4
|
Are members of all professions participating actively in working with quality?
|
|
B5
|
Are most of the clinic's employees participating actively in working with quality?
|
|
B6
|
Do members of different professions co-operate regarding quality related work?
|
|
Outcome
| |
|
C1
|
Does the clinic have precise quality related goals for the clinic?
|
|
C2
|
Does the clinic periodically evaluate if the quality related goals are accomplished?
|
|
C3
|
Are the results of the evaluations documented?
|
|
C4
|
Are the results of the evaluations communicated to the employees?
|
|
C5
|
Are new employees introduced to the clinic's routines for working with quality?
|
|
C6
|
Do the clinic's employees get opportunities to educate themselves in how to work with quality improvement?
|
