Development and preliminary validation of a Greek-language outpatient satisfaction questionnaire with principal components and multi-trait analyses

Table 6 Correlations between scale scores and responses to individual questions*†

Scale/Variable	Medical Examination	Hospital Environment	Comfort	Appointment Time	Laboratory Appointment Time	Laboratory Experience
Age	0.08	0.01	0.22 §	-0.07	-0.11	0.26‡
	(0.08)	(-0.01)	(0.22) §	(-0.07)	(-0.07)	(0.27) ‡
Health Status	0.07	0.19 §	0.07	0.15‡	0.25‡	0.03
	(0.14) ‡	(0.20) §	(0.07) ‡	(0.15) ‡	(0.21)	(0.00)
Overall Satisfaction	0.74 §	0.57§	0.53 §	0.36 §	0.49 §	0.72 §
	(0.65) §	(0.54) §	(0.53) §	(0.33) §	(0.49) §	(0.72) §

* Sample sizes are N = 205 for the pure outpatient experience and N = 60 for items related to the laboratory visit.
† Data outside parentheses are Pearson's correlations, whereas figures inside them represent Spearman's rank correlations.
‡ Correlation is significant at the 0.05 level (2-tailed).
§Correlation is significant at the 0.01 level (2-tailed).

ISSN: 1472-6963