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Table 1 Pearson Correlation of Normally Distributed Items

From: REFERQUAL: a pilot study of a new service quality assessment instrument in the GP exercise referral scheme setting

Item

Pearson Correlation (r)

N

Responsiveness11

0.963

27

Responsiveness13

0.976

27

Assurance15

0.933

27

Empathy22

0.958

27

Empathy24

0.952

26

GP30

0.964

25

GP31

0.985

26

Personal32

0.920

27

Personal34

0.962

27

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BMC Health Services Research

ISSN: 1472-6963

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