Table 5 Factor analysis of the perceived QMS benefits
Factor | Variable | Loading | Total variance explained |
|---|---|---|---|
Factor I Improved work quality and safety | Stronger sense of security among patients | .727 | 44.45% |
Lower number of undesirable incidents | .782 | ||
Lower number of mistakes | .673 | ||
Improved work organization | .548 | ||
Safer work environment | .760 | ||
Factor II Improved service quality and patient/employee satisfaction | Improved service quality | .736 | 10.43% |
Higher patient satisfaction | .630 | ||
More effective communication | .611 | ||
Higher employee motivation | .695 | ||
Improved responsibility and authority sharing | .498 | ||
Factor III Improved organizational performance | Improved financial situation | .466 | 8.76% |
Better employee relationship | .707 | ||
Increased patient number | .441 |