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Table 5 Reasons for patients to lodge a complaint expressed in percentage of complainants (N = 424).

From: Patient expectations of fair complaint handling in hospitals: empirical data

Importance not important important very important + most important
Reasons to complain % % %
- I want to prevent the incident happening to others 1 4 94
- I want the complaint to be known at a higher level 7 14 75
- What has happened goes against my sense of justice 11 13 70
- I feel it as my duty to lodge a complaint 12 15 68
- I want to prevent the incident happening to me again 14 13 67
- I want to prevent the incident being kept private 20 22 52
  1. *) missing values vary from 2% tot 6% per item