Table 2 Patient expectations of interpersonal conduct of the complaint committee, expressed in percentage of patients (N = 424).
From: Patient expectations of fair complaint handling in hospitals: empirical data
Importance | not important | important | very- and most important |
|---|---|---|---|
The complaint committee should: | % | % | % |
- take an impartial attitude and position | 1 | 8 | 87 |
- treat me respectfully | 2 | 12 | 82 |
- show understanding for my experiences | 6 | 18 | 73 |
- listen to my own story of what happened | 6 | 15 | 71 |
- show sympathy for what I went through | 23 | 25 | 47 |