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Table 1 Patient expectations of procedures and outcome of the complaint committee, expressed in percentage of patients (N = 424).

From: Patient expectations of fair complaint handling in hospitals: empirical data

Importance not important important very- and most important
Procedures: % % %
The complaint committee should:    
- recommend the hospital to change things 1 6 89
- give an adjudication about the complaint's validity 2 13 82
- give an explaining rationale of the adjudication 3 14 79
- investigate the incident 3 15 78
- give clear information about the complaint procedures 2 33 59
- give me the opportunity to tell what happened personally 18 21 53
- respond swiftly 7 44 44
  1. *) missing values vary from 3% to 9% per item