Table 4 Mean patient satisfaction scores by response to mailing times and person who responds
From: Predictors of patient satisfaction with hospital health care
Time of response to mailing | ||||
Variables | 1st mail n = 967 | 2nd mail n = 498 | 3rd mail n = 379 | P value |
n = 586 | n = 258 | n = 182 | ||
Responded alone | ||||
Information | 84.9 (17.1) | 82.4 (20.0) | 80.2 (17.5) | <0.01 |
Human care | 82.3 (19.4) | 79.5 (20.5) | 74.5 (21.9) | <0.001 |
Comfort | 69.1 (18.9) | 68.3 (17.1) | 61.3 (18.4) | <0.001 |
Visit | 78.8 (19.8) | 79.2 (17.9) | 79.9 (19.6) | 0.46 |
Intimacy | 92.9 (17.5) | 91.3 (19.7) | 90.3 (21.4) | 0.48 |
Cleanliness | 89.5 (16.7) | 90.9 (14.9) | 86.8 (20.3) | 0.22 |
Responded with help | n = 381 | n = 240 | n = 197 | |
Information | 80.8 (18.3) | 79.4 (18.9) | 75.0 (20.3) | <0.01 |
Human care | 78.6 (20.6) | 76.1 (21.1) | 70.0 (21.8) | <0.001 |
Comfort | 66.3 (17.8) | 66.8 (16.9) | 63.3 (16.9) | 0.07 |
Visit | 80.2 (17.4) | 80.3 (18.4) | 79.1 (19.0) | 0.84 |
Intimacy | 90.1 (20.2) | 89.1 (19.6) | 85.4 (24.6) | 0.10 |
Cleanliness | 89.1 (16.4) | 87.7 (20.1) | 87.9 (17.5) | 0.80 |