Patient satisfaction with out-of-hours primary care in the Netherlands

Table 5 Regression analysis with overall satisfaction with out-of-hours primary care as dependent variable of patients who received a home visit from a GP from the cooperative. (adjusted R² = 0.506).

	Unstandardised coefficients		Standardised coefficients
	B	SE	Beta	t	Sig.
(Constant)	-11.650	5.213		-2.235
Diagnosis ^{(1 = right, 0 = wrong)}	11.948	2.461	0.207	4.856	< 0.001
Accessibility by phone ^a	0.232	0.059	0.198	3.946	< 0.001
Doctor's assistant's attitude ^a	0.329	0.061	0.282	5.364	< 0.001
GP's treatment ^a	0.260	0.050	0.233	5.155	< 0.001
Waiting time until GP arrives*, ^a	0.154	0.030	0.218	5.183	< 0.001

Variables that did not significantly contribute to the regression model: Patient's age and gender, type of health insurance, education level, expectation about type of consultation, urgency of own complaint, and opinion on the questions asked by the doctor's assistant.
^a Scale score ranges from 0 to 100, where 0 represents very dissatisfied and 100 represents highly satisfied.
* Single item scale

ISSN: 1472-6963