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Table 3 Regression analysis with overall satisfaction with out-of-hours primary care as dependent variable of patients who received only telephone advice (adjusted R2 = 0.615).

From: Patient satisfaction with out-of-hours primary care in the Netherlands

  Unstandardised coefficients Standardised coefficients   
  B SE Beta t Sig.
Constant -2.404 4.302   -0.559  
Diagnosis (1 = right, 0 = wrong) 12.345 2.644 0.200 4.668 < 0.001
Patient's age 0.077 0.036 0.076 2.128 0.034
Accessibility by phone a 0.155 0.054 0.112 2.859 0.005
Doctor's assistant's attitude a 0.401 0.067 0.355 5.960 < 0.001
Doctor's assistant's advice a 0.267 0.055 0.282 4.840 < 0.001
  1. Variables that did not significantly contribute to the regression model: Patient's gender, type of health insurance, level of education, expectation about type of consultation, patient's perceived urgency of his or her complaint, and opinion on the questions asked by the doctor's assistant.
  2. a Scale score ranges from 0 to 100, where 0 represents very dissatisfied and 100 represents highly satisfied.
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