Patient satisfaction with out-of-hours primary care in the Netherlands

Table 3 Regression analysis with overall satisfaction with out-of-hours primary care as dependent variable of patients who received only telephone advice (adjusted R² = 0.615).

	Unstandardised coefficients		Standardised coefficients
	B	SE	Beta	t	Sig.
Constant	-2.404	4.302		-0.559
Diagnosis ^{(1 = right, 0 = wrong)}	12.345	2.644	0.200	4.668	< 0.001
Patient's age	0.077	0.036	0.076	2.128	0.034
Accessibility by phone ^a	0.155	0.054	0.112	2.859	0.005
Doctor's assistant's attitude ^a	0.401	0.067	0.355	5.960	< 0.001
Doctor's assistant's advice ^a	0.267	0.055	0.282	4.840	< 0.001

Variables that did not significantly contribute to the regression model: Patient's gender, type of health insurance, level of education, expectation about type of consultation, patient's perceived urgency of his or her complaint, and opinion on the questions asked by the doctor's assistant.
^a Scale score ranges from 0 to 100, where 0 represents very dissatisfied and 100 represents highly satisfied.

ISSN: 1472-6963