Skip to main content

Table 2 Description of scales representing patients' opinion on different aspects of out-of-hours primary care.

From: Patient satisfaction with out-of-hours primary care in the Netherlands

  Cases Cronbach's alpha Scale score
Scales a n   Mean ± SD (95%CI)
Telephone advice
Accessibility by phone 364 0.72 76.5 ± 18.9 (74.6–78.5)
Doctor's assistant's attitude 363 0.91 72.8 ± 22.1 (70.5–75.1)
Questions asked by assistant 361 0.64 58.6 ± 25.4 (56.0–61.3)
Advice given by assistant 351 0.93 53.7 ± 27.3 (50.8–56.5)
Urgency of complaint 363 0.86 69.1 ± 24.5 (66.6–71.7)
Overall satisfaction 361 0.93 64.2 ± 26.1 (61.5–66.9)
Consultation at the GP cooperative
Accessibility by phone 385 0.73 79.3 ± 17.6 (77.5–81.1)
Doctor's assistant's attitude 386 0.88 79.8 ± 16.3 (78.2–81.4)
Questions asked by assistant 384 0.65 63.5 ± 23.0 (61.2–65.8)
Urgency of complaint 384 0.79 72.0 ± 21.5 (69.8–74.1)
Waiting time at cooperative 387 0.62 61.5 ± 25.8 (58.9–64.1)
Waiting room 381 0.60 65.6 ± 20.3 (63.5–67.6)
Distance to cooperative 388 0.75 66.7 ± 21.2 (64.5–68.8)
Treatment by GP 377 0.93 81.0 ± 18.9 (79.1–82.9)
Overall satisfaction 392 0.88 73.7 ± 19.8 (71.7–75.6)
Home visit
Accessibility by phone 391 0.86 80.9 ± 18.4 (79.1–82.7)
Doctor's assistant's attitude 393 0.90 80.6 ± 18.6 (78.7–82.4)
Questions asked by assistant 383 0.73 59.2 ± 26.6 (56.5–61.9)
Urgency of complaint 383 0.78 86.7 ± 16.0 (85.1–88.3)
Treatment by GP 380 0.96 84.4 ± 19.7 (82.4–86.4)
Waiting time until GP arrives 369 - 60.0 ± 30.7 (56.8–63.1)
Overall satisfaction 390 0.92 74.6 ± 22.4 (72.4–76.9)
  1. a Scale scores range from 0 to 100, where 0 represents very dissatisfied and 100 represents highly satisfied.
\