Patient satisfaction with out-of-hours primary care in the Netherlands

Table 2 Description of scales representing patients' opinion on different aspects of out-of-hours primary care.

	Cases	Cronbach's alpha	Scale score
Scales ^a	n		Mean ± SD (95%CI)
Telephone advice
Accessibility by phone	364	0.72	76.5 ± 18.9 (74.6–78.5)
Doctor's assistant's attitude	363	0.91	72.8 ± 22.1 (70.5–75.1)
Questions asked by assistant	361	0.64	58.6 ± 25.4 (56.0–61.3)
Advice given by assistant	351	0.93	53.7 ± 27.3 (50.8–56.5)
Urgency of complaint	363	0.86	69.1 ± 24.5 (66.6–71.7)
Overall satisfaction	361	0.93	64.2 ± 26.1 (61.5–66.9)
Consultation at the GP cooperative
Accessibility by phone	385	0.73	79.3 ± 17.6 (77.5–81.1)
Doctor's assistant's attitude	386	0.88	79.8 ± 16.3 (78.2–81.4)
Questions asked by assistant	384	0.65	63.5 ± 23.0 (61.2–65.8)
Urgency of complaint	384	0.79	72.0 ± 21.5 (69.8–74.1)
Waiting time at cooperative	387	0.62	61.5 ± 25.8 (58.9–64.1)
Waiting room	381	0.60	65.6 ± 20.3 (63.5–67.6)
Distance to cooperative	388	0.75	66.7 ± 21.2 (64.5–68.8)
Treatment by GP	377	0.93	81.0 ± 18.9 (79.1–82.9)
Overall satisfaction	392	0.88	73.7 ± 19.8 (71.7–75.6)
Home visit
Accessibility by phone	391	0.86	80.9 ± 18.4 (79.1–82.7)
Doctor's assistant's attitude	393	0.90	80.6 ± 18.6 (78.7–82.4)
Questions asked by assistant	383	0.73	59.2 ± 26.6 (56.5–61.9)
Urgency of complaint	383	0.78	86.7 ± 16.0 (85.1–88.3)
Treatment by GP	380	0.96	84.4 ± 19.7 (82.4–86.4)
Waiting time until GP arrives	369	-	60.0 ± 30.7 (56.8–63.1)
Overall satisfaction	390	0.92	74.6 ± 22.4 (72.4–76.9)

^a Scale scores range from 0 to 100, where 0 represents very dissatisfied and 100 represents highly satisfied.

ISSN: 1472-6963