Table 6 Mean scores of ten importance items according to variation in performance items per country and individual scores on corresponding performance items (Low vs High performance)
From: What is important in evaluating health care quality? An international comparison of user views
| Â | Country level: | High variation in performance | Low variation in performance | ||
|---|---|---|---|---|---|
| Â | Individual level: | Low performance | High performance | Low performance | High performance |
1 | should have a good understanding of my problems | 2.06 | 2.92 | 3.04 | 3.28 |
2 | should allow me to have an input into the decisions regarding the treatment or help I receive | 2.27 | 3.03 | 3.11 | 3.30 |
3 | should always take me seriously | 2.99 | 3.35 | 3.66 | 3.55 |
4 | should always keep appointments punctually | 3.01 | 3.32 | 3.08 | 3.22 |
5 | should not keep me in the waiting room for more than 15 minutes | 2.26 | 2.82 | 2.42 | 2.60 |
6 | should inform me, in understandable language, about the medicines that are prescribed for me | 2.80 | 3.24 | 3.28 | 3.43 |
7 | should prescribe medicines which are fully covered by the National Health System or social services | 2.74 | 2.95 | 2.98 | 3.09 |
8 | should always be easy to reach by telephone | 2.63 | 3.04 | 3.29 | 3.34 |
9 | should make sure that I can see a specialist within 2 weeks after being referred to him/her | 2.29 | 2.67 | 3.26 | 3.34 |
10 | should always communicate with other health and social care providers about the services I require | 2.42 | 2.98 | 3.12 | 3.30 |