Table 5 Pearson correlation coefficients between importance- and performance items on individual level and between average performance items in each country and the individual importance scores (mixed level)
From: What is important in evaluating health care quality? An international comparison of user views
Importance/performance items | Individual level | Mixed level |
|---|---|---|
have a good understanding of my problems | .346 ** | .322 |
allow me to have an input into the decisions regarding the treatment or help I receive | .277 ** | .263 |
always take me seriously | .126 ** | .167 |
always keep appointments punctually | .140 ** | .081 |
not keep me in the waiting room for more than 15 minutes | .150 ** | .054 |
inform me, in understandable language, about the medicines that are prescribed for me | .179 ** | .170 |
prescribe medicines which are fully covered by the National Health System or social services | .080 ** | -.057 |
always be easy to reach by telephone | .163 ** | .184 |
make sure that I can see a specialist within 2 weeks after being referred to him/her | .135 ** | .119 |
always communicate with other health and social care providers about the services I require | .281 ** | .287 |