Barriers to change | Data source | Interventions suggested | Rationale | Comments |
---|---|---|---|---|
Loss of income: Fee for telephone consultations 22 NOK compared to 110 NOK for ordinary visits (145 NOK for specialists in general practice). | Advisory group, guidelines panel, focus groups, brainstorming in workshops | Increase the fee for telephone consultations. | Telephone consultations should be preferred to ordinary consultations when it is safe and gives better service for patients. An increased fee addresses the financial disincentive. | We obtained funding from The Norwegian Ministry of Health and Social Affairs to evaluate the effect of increased fees for telephone consultations. |