Item | Origin | Category | Content | Frequency of selection in % | Reason for selection |
---|---|---|---|---|---|
1 | P | A | Appointments compatible with school/working schedule | 33.7 | |
2 | P | A | Same day emergency appointment | 72.1 | Top 2 |
3 | P | CO | No difference based on insurance status | 65.1 | Top 3 |
4 | P | CO | Easy access to follow-up prescriptions | 45.3 | |
5 | P | CO | No unnecessary investigations | 41.9 | |
6 | P | CO | Liquid laxative with acceptable taste | 46.5 | |
7 | P | CO | Share experiences with other patients | 43.0/51.2 | |
8 | P | CO | Treatment in specialized hospitals | 51.2 | |
9 | P | AC | Clean and hygienic office | 73.3 | Top 1 |
10 | P | AC | Sufficient number of clean restrooms | 43.0 | |
11 | P | CC | Treatment always by the same doctor | 48.8 | |
12 | D | CC | Cooperation of doctor with IBD clinics | 44.2 | |
13 | D | CC | Smooth communication between GP and IBD doctor | 41.9 | |
14 | P | CC | Involvement of psychologist/psychotherapist | 65.1 | Expert opinion |
15 | P | CC | Involvement of other specialized doctors | 76.7 | |
16 | P | C | Individual treatment | 53.5 | |
17 | P | C | Understanding of fears and worries | 54.7 | Female |
18 | P | C | Discusses investigations/results | 50.0 | |
19 | P | C | Taking personal situation into account | 47.7 | Age 18-20 |
20 | P | C | Devoting enough time | 39.5 | Age 15-17 |
21 | P | C | Showing that it is important that the patient gets better | 44.2 | |
22 | P | C | Bearing personal life planning in mind | 38.4/39.5/32.6 | |
23 | P | C | Friendly and polite nurses | 57.0 | |
24 | P | C | Understanding and respectful nurses | 55.8/53.5 | |
25 | P | I | Explanations in easy-to-understand language | 25.6 | Age 15-17 |
26 | P | I | Information about investigations/results | 43.0/58.1 | |
27 | P | I | Listening/responding to problems | 46.5 | |
28 | P | CM | Experience in IBD treatment | 52.3 | |
29 | P | CM | up to date knowledge about IBD | 45.3 | |
30 | P | CM | Alternatives to steroid treatment | 40.7 | Age 18-20 |
31 | P | AU | Coordination of therapeutic decisions | 48.8 | |
32 | L | AU | Facilitates 2nd opinion | 46.5 |