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Table 3 Descriptive statistics of women’s satisfaction with the mammography screening program (n = 814)

From: Development and validation of an instrument assessing women’s satisfaction with screening mammography in an organized breast cancer screening program

Satisfaction scales Mean (SD) Median % of high response (=10) Correlations
     STA INF TEC PHY GLO CSQ
Staff’s communication skills (STA: items 15, 27, 34) 8.82 (1.53) 9.3 40.3 1.00 0.70 0.64 0.65 0.89 0.60
Information given by the program (INF: items 5, 12, 16) 9.34 (0.99) 10.0 52.0   1.00 0.69 0.68 0.81 0.65
Technician’s skills (TEC: items 14, 20, 26, 32) 9.50 (0.96) 10.0 59.7    1.00 0.62 0.76 0.71
Physical environment (PHY: items 4, 10, 23, 29) 9.03 (1.13) 9.5 34.9     1.00 0.88 0.59
Global satisfaction (GLO: all items) 9.19 (0.95) 9.5 25.3      1.00 0.68
General satisfaction (CSQ-3 items a ) 9.64 (0.77) 10.0 71.7 0.60 0.65 0.71 0.59 0.68 1.00
  1. aCSQ: Client Satisfaction Questionnaire from Larsen et al. [19].