Table 3 Descriptive statistics and Cronbach’s Alpha on survey scales
Scale | Items | Mean (SD) | Cronbach’s alpha |
|---|---|---|---|
Management and leadership | 9 | 4.28 (0.46) | 0.902 |
Strategic quality planning | 7 | 4.21 (0.47) | 0.829 |
Quality management | 6 | 4.02 (0.60) | 0.823 |
Human resource utilization | 6 | 4.24 (0.53) | 0.854 |
Quality results | 5 | 4.21 (0.52) | 0.818 |
Customer satisfaction | 7 | 4.24 (0.55) | 0.906 |
Accreditation | Â | Â | Â |
   Accreditation impact | 14 | 4.27 (0.48) | 0.936 |
   Staff involvement | 22 | 4.23 (0.52) | 0.958 |
   Accreditation awareness | 5 | 4.18 (0.55) | 0.845 |