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Table 2 Quality Index of Service Organisation–domains, constituting indicators, definition of indicators and their value to the overall score

From: Factors associated with quality of services for marginalized groups with mental health problems in 14 European countries

Domain

Indicator

Definition

Value

Accessibility

Days open

Open everyday Mon-Fri

1

Opening hours: a. Open outside normal office hours

Open anytime outside normal office hours (Mon-Fri)

1

Opening hours: b. Open at weekend

Open at weekend (anytime)

1

Exclusion criteria: a. Lack of motivation

No to ‘lack of motivation’

1

Exclusion criteria: b. Command of language

No to “command of language of the host country”

1

Exclusion criteria: c. Addictions

No to “addictions”

1

Self-referrals

Yes to self-referrals

2

Staff supervision

Any supervision internal/external

Yes to any supervision (internal/external)

1

Multidisciplinary team

Presence of multidisciplinary team

Yes to any combination of mental health and social care professionals (at least one mental health and one social care professional)

1

Programmes provided

Active outreach/home visits

Yes to active outreach or home visits

1

 

Case finding

Yes to case finding

1

Coordination

Routine meetings with other services

Yes to routine meetings

1

Evaluation

Recording data on input, attendance and satisfaction

Yes to recording data on input and attendance

1

Yes to recording outcome data on satisfaction and experience

1