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Table 2 Quality Index of Service Organisation–domains, constituting indicators, definition of indicators and their value to the overall score
| Domain | Indicator | Definition | Value |
|---|---|---|---|
| Accessibility | Days open | Open everyday Mon-Fri | 1 |
| Opening hours: a. Open outside normal office hours | Open anytime outside normal office hours (Mon-Fri) | 1 | |
| Opening hours: b. Open at weekend | Open at weekend (anytime) | 1 | |
| Exclusion criteria: a. Lack of motivation | No to ‘lack of motivation’ | 1 | |
| Exclusion criteria: b. Command of language | No to “command of language of the host country” | 1 | |
| Exclusion criteria: c. Addictions | No to “addictions” | 1 | |
| Self-referrals | Yes to self-referrals | 2 | |
| Staff supervision | Any supervision internal/external | Yes to any supervision (internal/external) | 1 |
| Multidisciplinary team | Presence of multidisciplinary team | Yes to any combination of mental health and social care professionals (at least one mental health and one social care professional) | 1 |
| Programmes provided | Active outreach/home visits | Yes to active outreach or home visits | 1 |
| Case finding | Yes to case finding | 1 | |
| Coordination | Routine meetings with other services | Yes to routine meetings | 1 |
| Evaluation | Recording data on input, attendance and satisfaction | Yes to recording data on input and attendance | 1 |
| Yes to recording outcome data on satisfaction and experience | 1 |
