Table 3 Additional quotes illustrating themes

Extended scope of practice for pharmacists

Repeat prescribing (Continuing supply)

Yeah, the pharmacist should be able to make prescriptions. (Consumer_1208; Group_13)

…they [pharmacists] should be able to renew them but I think perhaps they should collaborate with the doctor…sometimes medication has changed… (Carer_1149; Group_17)

Pharmacist needs to be able to prescribe medication, at least one that’s been already prescribed, ongoing medication, like contraception pill, or blood pressure medication. (Pharmacy Assistant_2025; Group_11)

…pharmacists able to supply repeat therapies where appropriate. (Pharmacist_2048; Group 18)

…why should I have to spend $60 going to see the doctor…every time I need a new script? It's daft. (Consumer_1115; Group_8)

…I think the pharmacist profession is…much limited by legislation…if there is a side-effect for our medication…he [pharmacist] should be able to replace this medication for you. (Consumer_1208; Group_13)

…they [pharmacists] can probably do that [prescribe] and free up maybe the system a little bit better… (Pharmacy support staff_2042; Group_14)

Maybe a two month supply [of medication]. Because out here [rural setting] we have…a lot of compliance issues because people run out of their scripts…(Pharmacist_2048; Group_18)

Medication adjustments

Pharmacist reviews with the ability to adjust meds [medication] (Pharmacist_2049; Group_18)

New or improved existing pharmacy services

Increased access to pharmacist

…they should have an extra chemist on the floor to explain all these things… (IND_Consumer_1106; Group_4)

Co-location with other healthcare professionals and one-stop shop

…a doctor within the pharmacy, so they come in, we can't do anything about it, straight in to the doctor” (Pharmacist_2068) “Taking that one step further, have an in-pharmacy setup for [a] virtual doctor…” (Pharmacist_2062; Group_23)

…go from door to door and see all their health professionals in a one stop shop… (Pharmacy Support Staff_2024; Group_11)

…have the pharmacy A type class, which is what we have now, and pharmacy B which is the specialist pharmacy who probably is in a health hub, and that's all they do. They don't sell sunglasses and they don't sell body stockings, they just dispense and they are highly trained and you probably pay a bit more… (Carer_1217; Group_15)

Direct pharmacist referrals to health professionals

…refer to professionals and get me into professionals in a timely manner… (Consumer/Carer_1179; Group_Pilot2)

Community health workers

…indigenous health workers out in the community, follow up the scripts… (IND_Consumer_2; Group_3)

Prompt dispensing and ordering (online and dispensing terminals)

…a USB script transmitter…some sort of system like a machine at the front or something that you could access, and bang, bang, bang, this is the script and it goes through to them [pharmacy staff] with a private password or key…it issues a script, and it will give you an estimated time when you can come back or it would be ready… (Consumer/Carer_1041; Group_7)

Chronic Illness Card

…a lot of the elders…travel a long way to go to funerals…That card would be priceless if they had that. So if they went a long distance, go to the chemist, zap it and do whatever they do and the information is right there for them. Because we all do travel… (IND_Consumer_1158; Group_12)

Prescription Reminder Service

…this is your last repeat, they [pharmacies] should give me a warning… (CALD_Consumer_1231; Group_21)

Health promotion, information and service directory

Information nights run by pharmacists and doctors for specific health conditions. (Pharmacist_2053; Group_22)