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Table 2 Bivariate associations between patients’ front desk experience, question behavior, and health literacy skills, and patient-reported outcomes of care (N = 3358)

From: Effects of patient health literacy, patient engagement and a system-level health literacy attribute on patient-reported outcomes: a representative statewide survey

 

Patient-reported outcomes

 

Know more about health after seeing doctor

Make better choices about health after seeing doctor

Variable

N (%)

p-value

N (%)

p-value

Front desk experience

    

Comfort with front desk staff

 

<0.0001

 

<0.0001

 Very comfortable

1963 (89.6%)

 

1858 (85.9%)

 

 Somewhat comfortable

742 (77.8%)

 

730 (78.4%)

 

 Not at all comfortable

55 (53.3%)

 

57 (56.2%)

 

Treated with respect by front desk staff

 

<0.0001

 

<0.0001

 Great respect

2035 (88.9%)

 

1912 (84.7%)

 

 Some respect

669 (77.4%)

 

671 (79.1%)

 

 Little or no respect

55 (57.6%)

 

61 (64.6%)

 

Front desk experience

 

<0.0001

 

<0.0001

 Good front desk experience

2266 (88.3%)

 

2143 (84.8%)

 

 Poor front desk experience

499 (72.2%)

 

506 (74.6%)

 

Patient question behaviors

    

Brought questions to visit

 

<0.0001

 

<0.0001

 Yes

700 (90.1%)

 

671 (88.2%)

 

 No

2073 (83.3%)

 

1978 (80.6%)

 

Patient health literacy skills *

 

0.13

 

0.23

 Extremely confident

1588 (86.1%)

 

1503 (82.2%)

 

 Somewhat confident

1045 (83.7%)

 

1016 (83.3%)

 

 Not at all confident

135 (82.5%)

 

124 (77.9%)

 
  1. *Health literacy was assessed using the screener item “How confident are you filling out medical forms by yourself?”34.