Patient-reported outcomes | ||||
---|---|---|---|---|
Know more about health after seeing doctor | Make better choices about health after seeing doctor | |||
Variable | N (%) | p-value | N (%) | p-value |
Front desk experience | ||||
Comfort with front desk staff | <0.0001 | <0.0001 | ||
Very comfortable | 1963 (89.6%) | 1858 (85.9%) | ||
Somewhat comfortable | 742 (77.8%) | 730 (78.4%) | ||
Not at all comfortable | 55 (53.3%) | 57 (56.2%) | ||
Treated with respect by front desk staff | <0.0001 | <0.0001 | ||
Great respect | 2035 (88.9%) | 1912 (84.7%) | ||
Some respect | 669 (77.4%) | 671 (79.1%) | ||
Little or no respect | 55 (57.6%) | 61 (64.6%) | ||
Front desk experience | <0.0001 | <0.0001 | ||
Good front desk experience | 2266 (88.3%) | 2143 (84.8%) | ||
Poor front desk experience | 499 (72.2%) | 506 (74.6%) | ||
Patient question behaviors | ||||
Brought questions to visit | <0.0001 | <0.0001 | ||
Yes | 700 (90.1%) | 671 (88.2%) | ||
No | 2073 (83.3%) | 1978 (80.6%) | ||
Patient health literacy skills * | 0.13 | 0.23 | ||
Extremely confident | 1588 (86.1%) | 1503 (82.2%) | ||
Somewhat confident | 1045 (83.7%) | 1016 (83.3%) | ||
Not at all confident | 135 (82.5%) | 124 (77.9%) |