Table 5 Differences in mean results (t- test) on staff satisfaction questionnaire (0–10 scale) between the group of organisations with Gold Q Award and those with no Q certification, per cycle and dimension
From: Is organizational progress in the EFQM model related to employee satisfaction?
Dimensions | Differences in mean value on staff satisfaction | ||
|---|---|---|---|
*(standard deviation) | |||
2004-2006 | 2007-2008 | 2009-2010 | |
Internal communication | 0.75 (0.25) | 0.54 (0.20) | 0.37 (0.15) |
Training and professional development | 0.72 (0.12) | 0.38 (0.18) | 0.40 (0.12) |
Policy and strategy | 0.60 (0.28) | 0.49 (0.20) | 0.40 (0.18) |
Leadership and management style in the unit/service | 0.63 (0.18) | 0.43 (0.21) | 0.24 (0.13) |
Technical and material resources | 0.30 (0.26) | 0.07 (0.23) | 0.44 (0.21) |
Health and safety at work | 0.29 (0.23) | 0.24 (0.20) | 0.22 (0.18) |
Working conditions | 0.09 (0.24) | 0.32 (0.17) | 0.24 (0.14) |
Working environment | 0.21 (0.26) | 0.18 (0.23) | 0.16 (0.13) |
Pay | 0.04 (0.31) | 0.10 (0.23) | 0.13 (0.14) |